Remote Customer Support / Chat & Email Support roles. Looking for full-time or long-term positions where I can help users with clear, empathetic written communication.
Looking for a job
Sebastián Boada Pulido
@sebastian_boada
Bilingual Sales & Customer Experience Specialist | SME & Temporary Trainer | Teleperformance (Rebel US) & Asurion (Verizon)
ColombiaWhat I'm looking for
Bilingual (C1) Customer Experience professional with 1+ year across BPO environments, combining sales, customer support, and training expertise. At Teleperformance, I supported the Uber account as a Bilingual Agent, later promoted to Subject Matter Expert and Temporary Trainer — mentoring 10+ teammates and leading onboarding for new hires. At Asurion, I worked as a Bilingual Sales Agent for Verizon, consistently exceeding sales targets and ranking among top performers in conversion rate.
I bring a technical background in Accounting and Financial Operations (SIIGO, Excel), adding numerical accuracy and process discipline to customer-facing and back-office work alike. I thrive in fast-paced, metrics-driven environments and enjoy both closing deals and helping teammates succeed.
Experience
Work history, roles, and key accomplishments
Delivered bilingual sales support for Verizon customers, presenting device protection plans and upgrade offers. Exceeded monthly sales targets and maintained high closing rates while meeting quality and compliance KPIs.
Resolved English-language customer and driver-partner inquiries for the Uber account, consistently exceeding KPI targets including CSAT, AHT, and adherence. Promoted to Subject Matter Expert, mentoring 10+ teammates, and served as Temporary Trainer onboarding new hires.
Education
Degrees, certifications, and relevant coursework
Servicio Nacional de Aprendizaje
Technician, Accounting and Financial Operations
Completed a technician program in accounting and financial operations.
IC
Institución Educativa Departamental de Venecia Cun.
Technical Bachelor, General Studies
Earned a technical bachelor's degree.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
ColombiaAuthorized to work in
Salary expectations
10k+ USD
Social media
Job categories
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