Rafael Tortosa

As an Asurion Expert my goal was to ensure the customer is taking the most of their mobile and home insurance investment. Generating leads through cold calling to find insights that will allow me to tailor the offer of complementary insurance services, closing deals with follow-up and appointment setting.

Manage on-going orders and contact through cold calls to offer seasonal products related to customer's preferences and buying history, developing skills as personal shopper to ensure customer's monthly purchase

Lead generation through cold calling and email marketing to build prospects for travel insurance acquisition, targeting customers that purchased tickets recently. Qualifying leads through follow-up to close sells

Consumer Data Research. Ad Campaign Development Copywritting. Video editing. Motion Graphics As a copyproducer in Turner I developed audiovisual content that was streaming in LATAM region so the main challenge was to create cross-cultural appealing content to engage with the regional audience as a whole. Being pragmatic, concise and creative with my approach was the key to successs

Responsible for developing targeted ad campaings, reviewing multimedia content to ensure brand communication consistency, monitoring campaigns performance to measure ROI and conducting market research to improve digital engagement

Content creation, community management and campaign development.
Brands: 7Up, Ruffles, Doritos, PepsiCo and Johnnie Walker