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jorge giraldo

@jorgegiraldo1

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Sales and operations specialist at FedEx who supported freight operations and exceeded sales goals at Asurion.

Colombia

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At FedEx, I supported sales and freight operations, building knowledge of ground shipping, express delivery, LTL and FTL processes, tracking systems, and transportation workflows.

At Asurion, I troubleshot customers’ devices and sold product offerings, and I was recognized as a top sales performer. At IGT Solutions, I served as Service Director, managing GDS bookings and supporting the team with task coordination and customer needs.

Experience

Work history, roles, and key accomplishments

OSR

FedEx

Jun 2025 - May 2026 (11 months)

Worked as OSR at FedEx.

bilingual interpreter

Interactive Contact Center

Sep 2024 - Jun 2025 (9 months)

Worked as bilingual interpreter at Interactive Contact Center.

Traductor

Teyuna Tours

Oct 2023 - Sep 2024 (11 months)

Lost city Trek translator

Premier solutions technical support and sales representative

Asurion

Aug 2022 - Jul 2023 (11 months)

• Troubleshoot technical issues for our customers personal devices; evaluate concerns and issues,
identify and deploy solutions, and help customers with troubleshooting steps.
• Learn details of protect home and other product offerings to sell to customers confidently and
accurately.
• Communicate company policies and procedures to customers.
• Meet metrics for call measurements

Service Director

IGT Solutions

Apr 2019 - Jul 2021 (2 years 3 months)

• Manage GDS bookings efficiently
• Provide expert support to our travel representatives
• Assign tasks, follow-up, answer questions, and give instructions as needed to meet customer needs
• Address and resolve team members internal concerns and questions