Matias Herrera
@matiasherrera
Customer service professional who delivers bilingual support, regulatory coordination, and customer success with a proactive, solutions mindset.
What I'm looking for
I’m an adaptable, quick-learning professional who thrives in dynamic environments and integrates easily into new teams. I embrace challenges as opportunities for growth and bring a proactive, solutions-oriented mindset to every task.
In my recent role as a bilingual medical interpreter, I facilitated clear, accurate, and confidential communication between healthcare providers and patients with limited English proficiency. I’m skilled in English and Spanish medical terminology while maintaining cultural sensitivity, neutrality, and ethical standards—staying calm and professional in high-pressure clinical environments.
Previously, I worked as an Interconnection Specialist overseeing the application and approval process for connecting solar systems to the utility grid. I prepared and submitted documentation, ensured compliance with utility and state regulations, and coordinated with internal teams, customers, and utility providers to support timely approvals.
Earlier in my career, I built strong customer and operational foundations as a Customer Success Specialist, a Logistics Coordinator, and a Tax Reduction Sales Agent. From onboarding and training customers to managing shipments, inventory, and delivery issues, I consistently apply strong interpersonal skills and continuous improvement to deliver results.
Experience
Work history, roles, and key accomplishments
Medical Interpreter
ICC BPO (AMN)
Oct 2024 - May 2025 (7 months)
Provided bilingual medical interpretation in English and Spanish to enable clear, confidential communication between healthcare providers and patients. Maintained professionalism in high-pressure clinical environments using active listening and problem-solving.
Interconnection Specialist
Equity Solar
Mar 2023 - Oct 2024 (1 year 7 months)
Managed solar interconnection applications and approvals by preparing and submitting documentation for utility grid connectivity. Coordinated with customers, internal teams, and utility providers to support regulatory compliance and timely approvals.
Logistics Coordinator
Lean Solutions Group
May 2021 - Feb 2023 (1 year 9 months)
Coordinated end-to-end shipment logistics for U.S.-based companies, including delivery scheduling and carrier communication. Tracked orders using logistics software and resolved delivery issues while maintaining accurate inventory and records.
Tax Reduction Sales Agent
O'Connor
Jun 2020 - May 2021 (11 months)
Prospected potential clients and educated them on strategies to lower tax liabilities through consultative needs assessments. Managed the sales process from initial contact to closing while ensuring documentation was completed and benefits were clearly understood.
Customer Success Specialist
Teleperformance (eBay)
Jun 2019 - Apr 2020 (10 months)
Served as the primary point of contact to onboard customers and provide training and ongoing support. Monitored product usage, identified opportunities to improve satisfaction and retention, and coordinated issue resolution with internal teams.
Education
Degrees, certifications, and relevant coursework
Matias hasn't added their education
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