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Matias Herrera

@matiasherrera

Customer service professional who delivers bilingual support, regulatory coordination, and customer success with a proactive, solutions mindset.

Colombia
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What I'm looking for

I’m looking for a role where I can own customer outcomes—using bilingual communication, calm problem-solving, and cross-functional coordination—to drive timely approvals, resolve issues, and continuously improve processes.

I’m an adaptable, quick-learning professional who thrives in dynamic environments and integrates easily into new teams. I embrace challenges as opportunities for growth and bring a proactive, solutions-oriented mindset to every task.

In my recent role as a bilingual medical interpreter, I facilitated clear, accurate, and confidential communication between healthcare providers and patients with limited English proficiency. I’m skilled in English and Spanish medical terminology while maintaining cultural sensitivity, neutrality, and ethical standards—staying calm and professional in high-pressure clinical environments.

Previously, I worked as an Interconnection Specialist overseeing the application and approval process for connecting solar systems to the utility grid. I prepared and submitted documentation, ensured compliance with utility and state regulations, and coordinated with internal teams, customers, and utility providers to support timely approvals.

Earlier in my career, I built strong customer and operational foundations as a Customer Success Specialist, a Logistics Coordinator, and a Tax Reduction Sales Agent. From onboarding and training customers to managing shipments, inventory, and delivery issues, I consistently apply strong interpersonal skills and continuous improvement to deliver results.

Experience

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