Nicole Gonzalez
@nicolegonzalez1
Bilingual Executive Virtual Assistant delivering customer success, client operations, and technical support.
ColombiaWhat I'm looking for
I’m a bilingual professional with experience in customer support, technical support, account management, and sales within international environments. I focus on resolving complex issues, delivering exceptional client experiences, and supporting sales and account growth.
I’ve managed customer interactions across phone, chat, and email—handling device, network, and account-related troubleshooting, subscription and billing concerns, and product/service recommendations. I’m currently seeking remote opportunities in Executive Virtual Assistance, Client Operations, and Customer Success where I can bring strong problem-solving, communication, and relationship-building to fast-paced teams.
Experience
Work history, roles, and key accomplishments
Provided bilingual customer support via chat, email, and phone, supporting subscription management and account access. Assisted with product inquiries and purchase-related requests, managed high volumes of interactions, and collaborated with internal teams to resolve escalated concerns.
Managed bilingual, phone-based customer interactions, balancing technical issue resolution with sales objectives. Helped customers troubleshoot device, network, and account-related issues and provided recommendations based on their needs.
Provided bilingual phone-based customer support for account management, including service plan and device assistance. Managed customer accounts, made plan modifications, handled service activations, and resolved account and billing inquiries while maintaining a positive customer experience.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma
Completed a high school diploma.
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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