Sergio Montero

I’m a proactive Virtual Assistant with more than 5 years of experience in customer service, remote technical support, and administrative coordination. I handle multiple priorities while managing client communications and solving issues efficiently in fast-paced environments.

In my most recent role as a Virtual Technical Support Specialist, I provide multilingual chat and video call support for technical issues, installations, and refunds. I also support VIP clients, manage back-office and administrative tasks, and handle customer case tracking to ensure high-quality service—achieving a 95% customer satisfaction rate.

Before that, I worked in customer service roles supporting inbound and outbound requests for Capital One Auto Finance and providing technical assistance, sales, and retention for Best Buy customers. I resolved Tier 2 complaints, coordinated with external vendors and dealerships, processed 50+ daily cases, and consistently met KPI and quality goals.