sara pineda

I’m a Bilingual Virtual Assistant and International Business professional (C1 English, 95% proficiency) with 4+ years of experience in remote operations and executive support in high-performance corporate environments. I’m known for managing calendars, coordinating communications, and executing administrative workflows with minimal supervision.

In my current role at Teleperformance, I provide high-level remote administrative and operational support—managing team workflows, scheduling, and cross-functional coordination. I develop operational strategies aligned with campaign and company objectives, maintaining 100% compliance with quality standards, and I prepare performance reports and operational dashboards to drive data-driven corrective actions.

I also bring leadership and customer-facing experience through bilingual (English/Spanish) collaboration, including team coaching, conflict resolution, and KPI monitoring (CSAT, FCR, AHT, NPS). I’m available for fully remote roles globally, including LATAM and U.S.-based clients, and I work with a continuous-learning mindset, confidentiality, and strong async communication.