I’m looking for a role where I can be a virtual assistant, support clients remotely, and drive sales and satisfaction targets—especially with U.S.-based teams in an international, performance-focused environment.
Looking for a job
Catalina Vargas
@catalinavargas
Customer Service Supervisor and Bilingual Virtual Assistant specializing in client support, sales, and team coaching.
ColombiaWhat I'm looking for
I’m a Bilingual Virtual Assistant and Customer Service Supervisor with experience supporting clients, driving cross-selling, and leading teams in international environments. I bring strong customer relationship management, clear communication, and a problem-solving mindset to ensure both service quality and performance targets are met.
In my current role as a Call Center Supervisor for a financial services campaign, I supervise customer service operations, monitor service quality, coach agents, and support achievement of sales and customer satisfaction goals. Previously, I served as an Experience Leader in a high-volume restaurant setting and led customer experience initiatives, and I also delivered remote administrative and client support for a U.S. immigration law firm—handling communications, appointment scheduling, and documentation follow-up.
Experience
Work history, roles, and key accomplishments
Current
Supervise customer service operations for a financial services campaign, monitoring team performance and enforcing service quality standards. Coach agents on performance and support achievement of sales and customer satisfaction targets.
EB
Experience Leader
El Mono Bandido
Oct 2024 - Feb 2025 (4 months)
Lead customer experience operations in a high-volume restaurant environment, managing service quality and customer satisfaction initiatives. Coordinate staff to maintain efficient daily operations and consistent service delivery.
ML
Virtual Assistant
Meneses Law
Mar 2024 - Oct 2024 (7 months)
Provide administrative and client support for a U.S. immigration law firm, handling client communications and appointment scheduling. Assist with documentation follow-up and case coordination to support ongoing matters.
Deliver customer support while performing cross-selling strategies to help meet sales and service performance goals. Resolve customer inquiries and support client retention through effective issue handling and communication.
Education
Degrees, certifications, and relevant coursework
UB
Universidad El Bosque
Degree in Dramatic Arts, Dramatic Arts
2022 -
Degree in Dramatic Arts with a specialization in Dramatic Theatre from Universidad El Bosque (August 2022).
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
ColombiaAuthorized to work in
Salary expectations
2k-4k USD
Job categories
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