Open to opportunities

Luna Avila Velasquez

@lunaavilavelasquez

Detail-oriented administrative professional with 3+ years supporting customer service, accounting, and executive operations.

Colombia

Message

What I'm looking for

I’m looking for a Virtual Assistant or Executive Assistant role where I can continue growing while supporting business operations—handling calendars and emails, coordinating tasks and follow-ups, and keeping teams organized for smooth daily operations.

I’m a detail-oriented and reliable professional with over three years of experience across customer service, administrative support, and accounting tasks. I’ve worked in both on-site and remote environments, building strong communication, organization, and multitasking skills to keep daily operations running smoothly.

At Teleperformance (Remote), I supported customers in English and Spanish through phone, chat, and email while managing multiple conversations at once and meeting response times. I documented cases and tracked customer interactions using Salesforce, resolving billing and technical issues and following up on pending cases until problems were fully resolved.

Previously at CDA SERVIPLUS SAS, I supported payroll processing, helped with month-end financial reporting, and reconciled accounts to ensure accurate records. I also provided administrative support by managing schedules and appointments, coordinating logistics, performing data entry and record management, and tracking tasks and deadlines for smooth team workflow.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Teleperformance

Apr 2025 - Apr 2026 (1 year)

Supported customers in English and Spanish via phone, chat, and email while managing multiple conversations and meeting response times. Documented cases in Salesforce, resolved billing and technical issues, and followed up to ensure cases were fully resolved.

Customer Service Salesforce CRM Multichannel Support Case Documentation

Accounting Assistant

Cda Serviplus Sas

Mar 2024 - Apr 2025 (1 year 1 month)

Assisted with payroll processing and month-end financial reporting activities. Reconciled accounts, resolved discrepancies, and maintained organized financial documentation to ensure accurate bookkeeping records.

Payroll Processing Account Reconciliation Bookkeeping Invoice Management

Administrative Assistant

Cda Serviplus Sas

Mar 2023 - Mar 2024 (1 year)

Provided administrative support by managing schedules, coordinating appointments, and organizing daily operations. Created formatted presentations and reports, managed reservations and logistics, and followed up with clients to collect missing information and keep processes on track.

Administrative Support Scheduling document preparation Data Entry Record Management Coordination Logistics Coordination

Cashier and Customer Support

Cda Serviplus Sas

Sep 2022 - Mar 2023 (6 months)

Exceeded sales targets by 25% through strategic client engagement. Handled daily transactions, improved tracking and verification to reduce discrepancies, and provided customer support via email, phone, and social media.

Cash Handling Sales Support Customer Engagement Customer Support Data Verification Customer Service