Daniel Nnaukwu
@danielnnaukwu
Customer Experience & Operations Professional | CRM Management | Workflow Coordination | Driving Efficient, Customer-Focused Outcomes.
What I'm looking for
A dedicated and highly detail-oriented professional with proven expertise in Customer service representation and Virtual assistance. Result driven (Admin, Operations & HR) with over 5 years of cross functional experience in administrative support, operations management, CRM Systems, Virtual Assistance and Social Media Strategy. Skilled in AI Automation and workflow optimization using tools like Zapier, coordinating remote and hybrid teams, implementing efficient systems that improves productivity, as well as managing client communications, resolving issues efficiently, and providing administrative support in fast-paced environments. Recognized for exceptional organizational skills, people coordination, and the ability to align administrative, operations and HR tasks to deliver measurable and desired outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Jin Empire
Jul 2023 - Jan 2026 (2 years 6 months)
Provided comprehensive virtual and administrative support, handled customer inquiries across digital platforms, and grew social media presence through content creation and engagement to maintain a positive brand image.
Senior Virtual Assistant
Junason Electro Mart Industries Nigeria Ltd
Mar 2021 - May 2024 (3 years 2 months)
Led virtual administrative and sales operations for a nationwide electronics company, managed customer relationships across WhatsApp, email and social media, and produced weekly/monthly sales and performance reports.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science, Human Anatomy
Completed a Bachelor of Science in Human Anatomy at Nnamdi Azikiwe University, awarded in March 2024.
Alison Online
Professional Diploma, Customer Service; Virtual Assistance
Completed professional diploma courses in Customer Service Management and Virtual Assistance through Alison Online Academy.
Availability
Location
Authorized to work in
Social media
Job categories
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