Open to opportunities

Audu Blessing

@audublessing

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Customer-focused Operations Manager with 5+ years in virtual assistance, administration, and client service.

Nigeria

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What I'm looking for

I’m looking to join a remote customer service team where I can provide responsive, empathetic, efficient support. I want to improve response times, strengthen customer loyalty, and help operations run smoothly through organized communication and accurate records.

I’m an Operations Manager and Customer Service Executive with over 5 years of experience supporting customers, coordinating administrative operations, and managing day-to-day business activities in both in-person and virtual environments. As a first point of contact, I handle inquiries, resolve concerns, manage communications, and keep the client experience positive—using strong organization and calm, timely problem-solving.

Across my roles, I’ve designed internal record-keeping systems, created reporting templates, and improved workflow efficiency. I also manage email, calendar, and tasks; coordinate virtual meetings with agendas and minutes; handle confidential information with discretion; and support executive operations with documentation, follow-ups, and data entry to drive smoother decision-making and service delivery.

Experience

Work history, roles, and key accomplishments

Virtual Assistant & EA

Suez Electric Limited

Jan 2022 - Jan 2026 (4 years)

Provided executive and customer service support, managing calendars, meeting scheduling, travel planning, and daily administrative operations. Drafted emails and reports, coordinated virtual meetings with agenda/minutes, maintained organized digital filing, updated customer records, and supported social media communications and process documentation.

Executive Assistance Calendar Management Meeting Coordination Email Drafting Minute Taking Data Entry Confidential Document Handling Social Media Support Process documentation

Operations Manager

Suez G As Nigeria Limited

Jan 2020 - Jan 2026 (6 years)

Managed administrative and operational tasks across multiple distribution locations, ensuring timely workflow and accurate documentation. Handled customer communications across calls, email, and digital platforms, created scheduled social media content, and coordinated team supervision and reporting.

Operations Management Customer Service Administrative Support Record keeping Reporting Social Media Management Team Coordination Workflow Optimization Customer Communications

PR & Administrative Officer

Studio Seven

Jan 2019 - Present (7 years 5 months)

Provided PR and administrative support, handling customer inquiries and documenting transactions. Coordinated merchandise and supported store organization to maintain a professional customer experience.

Administrative Support Customer Support Store Operations Documentation Professional communication

News Reporter

Nigerian Television Authority

Jan 2018 - Present (8 years 5 months)

Conducted research and prepared news content, including script writing and editorial support. Managed news documentation to support accurate reporting workflows.

News Reporting Research Script Writing Editorial Support Documentation Communication

Secretary (Administrative)

JB Ventures

Jan 2015 - Present (11 years 5 months)

Managed daily administrative tasks including filing, scheduling, and documentation while supporting store operations. Handled customer communication and maintained an organized working environment.

Office Administration Filing & Records Scheduling Documentation Customer Communications Store Operations Organization

Secretary (Invoicing & Logistics)

Bull Worth Limited

Jan 2015 - Present (11 years 5 months)

Generated invoices, prepared shipment documents, and coordinated courier deliveries. Supported administrative activities and contributed to customer relations and marketing efforts.

Invoicing COURIER Administrative Support Customer Relations document preparation Data Entry