Open to opportunities

danielle washington

@daniellewashington

Message

Customer-focused medical and customer service specialist.

United States

Message

What I'm looking for

I seek a role where I can apply my patient coordination and customer-service skills in a team-oriented, service-driven organization with opportunities to support healthcare operations and grow administratively.

I am a customer-focused medical and service specialist with hands-on experience coordinating medical appointments, filing insurance claims, and supporting patients and customers across healthcare and retail settings. I have worked remotely and on-site scheduling Veterans' medical appointments, managing life insurance benefits, coordinating Medicaid transportation, and delivering hospitality service in fast-paced environments.

I hold a Diploma from Hall High School and a Certified Phlebotomy Technician credential, and I bring strong communication, problem-solving, and administrative skills including Microsoft Access, medical terminology, and patient care. I am reliable, willing to relocate, and eager to apply my service-oriented approach to improve customer and patient satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Medical Service Coordinator

Current

Optum Serve

Nov 2023 - Present (1 year 10 months)

Coordinate and schedule medical appointments for veterans with the VA, improving access to care and ensuring timely appointment fulfillment.

Patient Scheduling Customer Service Medical Terminology Care Coordination Documentation Microsoft Office

Customer Service Representative

Tata Consultancy Services

Mar 2023 - Oct 2023 (7 months)

Handled life insurance employee benefits by filing claims and providing policy information, improving claim processing accuracy and member support.

Claims Processing Benefits Administration Customer Service Data Entry Communication Problem Solving

Customer Service Representative

Southeastrans

Oct 2020 - Feb 2023 (2 years 4 months)

Scheduled non-emergency Medicaid transportation for members, ensuring timely pickups and improving appointment attendance rates.

Scheduling Customer Service Dispatching Data Entry Time Management Communication

Cafe Server

Barnes and Noble

Aug 2019 - Dec 2021 (2 years 4 months)

Took and fulfilled customer orders, maintained cleanliness, stocked bakery items, and prepared beverages to improve guest experience and service speed.

Order Taking Customer Service Cash Handling POS Operation