Mery Balseca

I’m a bilingual healthcare professional who thrives in fast-paced, remote, and clinical settings. I bring strong experience in healthcare customer support, patient coordination, and administrative workflows—always with a focus on accuracy, professionalism, and empathy.

In my most recent role as a Customer Service Representative with UnitedHealthcare, I provided high-volume customer support regarding benefits, claims, authorizations, and coverage coordination. I resolved member inquiries with professionalism and empathy, documented all interactions, and maintained HIPAA compliance while supporting patients in navigating healthcare plans.

I’ve also supported care delivery through clinical operations and case coordination. As a Clinical Coordinator at Your Health, I coordinated patient care and supported providers with daily clinical operations, managing appointment scheduling, follow-ups, and front desk/back-office workflow. As a Case Manager with RemX, I verified insurance benefits, coordinated communication between patients, pharmacies, and medical offices, and ensured accurate documentation while supporting therapy cases.

Alongside clinical and customer support, I’ve built hands-on healthcare experience in both front office and pharmacy environments. As a Registered Medical Assistant (AAH) and Pharmacy Technician (CVS), I supported medical records, processed prescription orders, performed data entry for patient profiles and billing information, and helped customers with prescription pickups. I’m known for clear communication, attention to detail, and the ability to provide compassionate, efficient support in busy healthcare settings.