Krystal User

Provides work-from-home customer support for healthcare providers processing authorization requests across multiple levels of care. Serves as a Subject Matter Expert, assisting with training and process updates.

Assisted customers with service and package options to address concerns and prevent service disconnects. Identified customer needs and presented solutions for customers considering cancellation.

Assisted patients with scheduling appointments with the appropriate specialist based on their healthcare needs. Verified patient insurance information and collected co-insurance and co-payment amounts.

Assisted patients during check-out and collected co-insurance and co-payment amounts. Scheduled follow-up appointments and coordinated outside testing.

Supported agents and customers in a high-volume call-center environment. Assisted with online applications, account questions, disputes, and product-related concerns, achieving a 100% Quality Assurance rating.

Provided attentive customer service in a fast-paced restaurant environment. Assisted customers with menu selections and recommendations.

Took customer orders and entered them into the computer system. Provided attentive table service and operated the cash register.

Provided customer service in a high-volume restaurant environment. Processed customer payments and balanced cash receipts.

Received, counted, labeled, and inspected warehouse inventory. Maintained electronic inventory records and documented shortages and damaged merchandise.

Associate Degree in Business Administration from Purdue University Global, completed from 2016 to 2018.