ambika raghubir
@ambikaraghubir
Dedicated customer service representative with a focus on healthcare.
What I'm looking for
I am a dedicated customer service representative with a strong background in healthcare support. My experience includes assisting providers and clients with denied claims and benefit coverage interpretations, where I acted as an advocate to ensure their needs were met. I pride myself on my ability to troubleshoot technical problems and provide solutions to complex inquiries while maintaining data integrity.
In my previous roles, I have consistently delivered top-notch customer service, whether it was educating customers about services at Tavistock Restaurant Company or administering COVID screenings at the Department of Veterans Affairs Medical Center. My attention to detail and commitment to excellence have been key to my success in these positions.
Currently, I am pursuing certification in medical billing and coding, which will further enhance my skills and knowledge in the healthcare field. I am eager to leverage my experience and education to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
MEC Technology
Feb 2024 - Mar 2025 (1 year 1 month)
Assisted providers, clients, and partners with denied claims, claim resolution, and benefit coverage interpretations, acting as an advocate. Assisted in troubleshooting technical problems and providing solutions to complex inquiries while ensuring data integrity.
Customer Experience Rep
Tavistock Restaurant Company
Aug 2021 - Nov 2023 (2 years 3 months)
Provided top-notch customer service to customers, while educating them on services/products. Maintained efficient attention to detail while cash handling via POS systems.
Covid Screener
Department of Veterans Affairs Medical Center
Jun 2020 - Apr 2021 (10 months)
Administered COVID screening to anyone who entered the facility. Transported labs, COVID tests, and other medical equipment.
Education
Degrees, certifications, and relevant coursework
AAPC
Certification, Medical Billing and Coding
2025 -
Currently pursuing certification in medical billing and coding. Developing expertise in healthcare administrative processes and regulations.
Robert Morgan Technical College
LPN Graduate, Practical Nursing
2018 - 2019
Graduated from the Licensed Practical Nurse program. Acquired essential nursing skills and knowledge for patient care.
Richmond Hill High School
High school diploma, General Studies
2009 - 2014
Completed high school education and obtained a diploma. Focused on general studies to prepare for further education or career opportunities.
Availability
Location
Authorized to work in
Job categories
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