Open to opportunities

Danielle Brown

@daniellebrown2

Message

I am an experienced healthcare operations and administrative professional.

United States

Message

What I'm looking for

I’m seeking a mid-level role in healthcare coordination, operations management, or business administration where I can streamline workflows, improve patient experience, and grow within a collaborative, process-driven team.

I am a resourceful professional with 7+ years of combined experience in healthcare operations, customer service, and administrative support, skilled in scheduling, EMR management, insurance verification, and payments processing. I consistently streamline workflows to improve patient flow, reduce wait times, and deliver exceptional client service.

At Memorial Family Practice I coordinated clinic operations, maintained accurate EMR records, and ensured compliance; at ADT Solar and Rollins I managed inbound/outbound customer interactions, scheduled appointments, processed payments, and resolved concerns to drive retention. I bring strong communication, problem-solving, and team collaboration skills and seek opportunities in business administration, healthcare coordination, or operations management.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

ADT Solar

Jan 2023 - Jan 2025 (2 years)

Managed inbound and outbound customer calls, scheduled solar consultations and installations, processed payments, and resolved escalations to maintain customer satisfaction and retention.

Customer Service Scheduling Payment Processing CRM Remote Work Conflict Resolution

Medical Assistant / Admin Coordinator

Memorial Family Practice

Jan 2020 - Jan 2023 (3 years)

Coordinated daily clinic operations including appointment scheduling, records management, and insurance documentation while maintaining EMR accuracy and regulatory compliance. Streamlined administrative workflows to improve patient flow and reduce wait times.

EMR Scheduling Insurance Verification Records Management Compliance Process Improvement

Customer Service & Sales Representative

Rollins Inc

Jan 2017 - Jan 2020 (3 years)

Managed client accounts, identified needs and recommended solutions to drive service adoption and sales, and coordinated with internal teams to resolve customer concerns and improve retention.