Open to opportunities

Shanti Cierra

@shanticierra

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Healthcare Administration professional improving patient access, HIPAA workflows, and revenue cycle operations.

Zimbabwe

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What I'm looking for

I’m looking for a healthcare team that values HIPAA-compliant documentation, accurate scheduling, and smooth revenue cycle support. I want to improve workflows while delivering compassionate, patient-centered communication in a fast-paced setting.

I’m a healthcare administration professional with 5+ years of experience supporting healthcare operations through medical scheduling, patient communication, insurance verification, prior authorization support, and EMR/EHR documentation. I focus on high-volume environments where accuracy, speed, and compassion must work together.

Across my roles, I’ve coordinated appointment scheduling and patient access while maintaining clear, organized records. I manage inbound and outbound communication through multi-line phone systems, resolve scheduling conflicts, and ensure patient inquiries are handled with professionalism and care.

I also bring strong revenue cycle support skills, including insurance authorization and benefits verification, as well as HIPAA-compliant handling of sensitive information. I enter and update member or customer data in secure healthcare systems, support administrative workflows, and contribute to cleaner documentation that helps reduce errors.

I’m motivated by process improvement—finding workflow efficiency opportunities without compromising patient-centered service. With certifications in Revenue Cycle Management (RCM) and Medical Billing & Coding (ICD-10/ICD-11), I’m ready to support teams that value compliance, reliable documentation, and dependable operational execution.

Experience

Work history, roles, and key accomplishments

Inspection Coordinator

AmeriPro Roofing

Apr 2025 - Oct 2025 (6 months)

Coordinated high-volume appointment scheduling and managed inbound/outbound communications using multi-line phone systems. Maintained accurate customer and scheduling records and resolved scheduling conflicts to support timely service.

Medical Scheduling Appointment Coordination Multi Line Phone Systems Workflow Coordination Conflict Resolution

Appointment Setter

Dialing Guru

Aug 2023 - Nov 2023 (3 months)

Scheduled appointments and coordinated communication between clients and representatives while maintaining accurate records. Used CRM systems to update contact information and track communication, improving documentation accuracy.

Appointment Scheduling CRM Data Management Client Communication Scheduling coordination

BDR Representative

Infocus Solutions

Jan 2023 - Jul 2023 (6 months)

Maintained detailed records and supported client service operations through communication management, data tracking, and reporting. Resolved customer concerns and identified workflow opportunities to improve documentation and communication accuracy.

Client Servicing Data Tracking Reporting Word PowerPoint Document Management Communication Management

Sales Agent

Lido Labs

Jan 2022 - Oct 2022 (9 months)

Managed high-volume customer interactions while maintaining accurate account documentation. Updated customer information in proprietary systems and resolved customer concerns to support follow-up and service delivery.

Issue Resolution Professional communication

Healthcare Insurance Sales Agent

Humana

Jun 2020 - Jun 2021 (1 year)

Verified insurance benefits and supported authorization processes while maintaining accurate healthcare documentation. Assisted members with coverage, billing, copayments, prescriptions, and services, ensuring HIPAA-compliant handling of sensitive information.

Insurance Verification HIPAA compliance Medical Documentation Member Data Updates Authorization

Cold Calling Specialist

JTE Solar

Apr 2019 - May 2020 (1 year 1 month)

Handled high-volume inbound and outbound calls while maintaining accurate scheduling records. Coordinated appointments and documented customer information in tracking systems, supporting efficient follow-up and communication accuracy.

Outbound Calling Appointment Scheduling Coordination

Education

Degrees, certifications, and relevant coursework

Bellevue University

Bachelor's Degree in Healthcare Management, Healthcare Management

Grade: Dean’s List; 3.6 GPA

Completed a Bachelor’s Degree in Healthcare Management at Bellevue University and earned Dean’s List recognition with a 3.6 GPA.

Ultimate Medical Academy

Associate of Science Degree in Healthcare Management, Healthcare Management

Grade: Dean’s List; 4.0 GPA

Earned an Associate of Science Degree in Healthcare Management from Ultimate Medical Academy, maintaining Dean’s List recognition and a 4.0 GPA across all semesters.