Open to opportunities

Latheia Mays

@latheiamays

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Administrative professional specializing in healthcare scheduling, records, and insurance/billing support.

United States

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What I'm looking for

I’m looking for an administrative/healthcare support role where I can manage patient scheduling and check-ins, maintain accurate records, and support insurance and billing while delivering professional, welcoming service.

I’m a detail-oriented administrative professional with experience in healthcare administration, patient support, and customer service. I’m known for professionalism and creating a welcoming environment for patients and staff, with a strong focus on HIPAA compliance and confidentiality.

In healthcare roles, I reviewed medical claim denials, ensured proper documentation for appeals, and supported timely reimbursement while maintaining accurate patient records. Earlier, at Bank of America, I managed high-volume client communications, resolved escalated payment and billing concerns, and processed financial transactions while ensuring compliance with banking regulations.

Experience

Work history, roles, and key accomplishments

Credit Card Specialist

Bank of America

Jan 2023 - Jan 2025 (2 years)

Managed high-volume client communications for credit card accounts, ensuring accuracy and confidentiality. Resolved escalated payment, billing, and account-status concerns and processed financial transactions and account updates in compliance with banking regulations.

Client Communication Escalations Payments Processing Account Updates Compliance Confidentiality

Denials Specialist

Labcorp

Jan 2019 - Jan 2023 (4 years)

Reviewed medical claim denials and ensured proper documentation for appeals. Coordinated with healthcare providers and insurance companies to resolve billing issues and supported timely reimbursement by maintaining accurate patient records.

Data Entry Customer Support HIPAA compliance

Customer Service Representative

Anomaly Squared

Jan 2018 - Jan 2019 (1 year)

Handled inbound and outbound calls, providing information and resolving client concerns in a high-volume call center environment. Documented customer interactions accurately in company systems to maintain service quality.

Outbound Calling Customer Service Conflict Resolution client support Communication Skills