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Jessica Brown

@jessicabrown9

Healthcare administrative professional at Atrium Health managing patient registration, scheduling, and billing records.

At Atrium Health, I support patients and remote healthcare operations through registration, insurance verification, scheduling, and billing activities. I review electronic medical records and maintain accurate, confidential patient information.

As Clerical Team Lead for Atrium Health’s Pre-Surgical Optimization Clinic, I coordinated outpatient surgery schedules, verified insurance benefits, and tracked cancellations and surgical block time. I also cross-trained staff and supported front-desk and medical records operations.

At ST. JOSEPH'S/CANDLER – REGIONAL PRACTICE MANAGEMENT, I compiled operational, productivity, financial, and compliance data for reporting and decision-making. My healthcare administration experience also includes supporting office operations, revenue cycle activities, records, and staff coordination.

Experience

Work history, roles, and key accomplishments

Current

Patient Services Specialist

Current

Atrium Health

Mar 2022 - Present (4 years 7 months)

Provide administrative and patient support in a remote healthcare environment, managing patient registration, insurance verification, scheduling, and billing activities. Maintain confidential patient information and ensure accuracy and compliance with healthcare regulations.

Patient Registration Insurance Verification Scheduling Billing EMR EHR Confidentiality Customer Service Critical Thinking Microsoft Office Microsoft Teams

Clerical Team Lead

Atrium Health

Apr 2023 - Jun 2024 (1 year 2 months)

Coordinated scheduling of outpatient surgeries, verified insurance benefits, and maintained accurate scheduling information. Cross-trained staff and provided clerical support to the Business Office Manager.

Scheduling Insurance Verification Billing Systems Corporate Trainer Communication Skills Time Management Confidentiality

Assistant Office Administrator

Residential Care

Jan 2018 - Mar 2022 (4 years 2 months)

Provided administrative and supervisory support for daily healthcare office operations, managed executive calendars, and supported revenue cycle management. Assisted with leading the business office team and maintaining compliance.

Administrative Support Calendar Management Revenue Cycle Management Compliance Leadership Communication Skills

Healthcare Management Intern

St. Joseph's/Candler

Jan 2020 - May 2020 (4 months)

Provided administrative and operational support to practice management leadership, compiled and reviewed operational data, and prepared productivity and compliance reports. Coordinated staff scheduling across multiple practice locations.

Data Analysis Reporting Compliance Scheduling Communication Skills Leadership Support

Administrative Assistant

Memorial Health Medical Center

Jul 2017 - Jan 2018 (6 months)

Provided comprehensive administrative support to managers and staff, managed schedules, handled correspondence, and maintained filing systems. Prepared reports and assisted with basic accounting functions.

Administrative Support Scheduling Record keeping Report Preparation Communication Skills Microsoft Office

Office Administrator

South Coastal Health Center

Apr 2010 - Jul 2017 (7 years 3 months)

Provided administrative support for healthcare office operations, processed insurance claims, and maintained patient files. Supported billing operations and managed multiple administrative responsibilities.

Administrative Support Insurance Claims Billing Data Base Entry Filing Inventory Management Confidentiality