Open to opportunities

LORETTA Gersch

@lorettagersch

Remote healthcare administrative professional with 10+ years driving patient services, scheduling, EMR/EHR, and HIPAA-compliant operations.

United States

Message

What I'm looking for

I’m looking for a remote healthcare administrative assistant / work-from-home support role where I can apply strong communication, organization, and operational skills to support patient services, scheduling, and HIPAA-compliant documentation.

I’m a healthcare administrative professional with 10+ years of experience supporting office operations, patient services, scheduling, admissions, billing coordination, and executive-level administrative tasks. I thrive in fast-paced healthcare environments while staying professional, highly organized, and focused on exceptional customer service.

In recent roles, I’ve managed admissions, insurance authorizations, collections, scheduling, and daily administrative operations, while maintaining accurate EMR/EHR documentation and strict HIPAA compliance. I also coordinate remote-style administrative communication—calendar support, reporting, documentation management, and cross-functional follow-through—plus I’ve led staffing, recruiting, onboarding, payroll coordination, and compliance as an Executive Director and Business Office Manager.

I’m also a content writer and have 1 published Memoir Book and working on a series of non fictional chapter books.

Experience

Work history, roles, and key accomplishments

Current

Business Office Manager

Current

Liberty Healthcare Companies

Jan 2025 - Present (1 year 5 months)

Managed admissions, insurance authorizations, collections, scheduling, and daily office operations in a healthcare setting while maintaining strict HIPAA-compliant documentation in the EMR/EHR. Provided remote-style administrative coordination, customer service, and reporting to support resident accounts and efficient operations.

Healthcare Administration Patient Admissions Insurance Authorization Collections Support HIPAA compliance Scheduling Billing Coordination Calendar Management Microsoft Office Suite

Volunteer Coordinator

Gentiva Hospice / Kindred Healthcare

Apr 2024 - Jan 2025 (9 months)

Coordinated volunteer onboarding, scheduling, communication, and administrative support for hospice operations, including maintaining reports and internal documentation. Supported outreach and event planning while building strong relationships with staff, volunteers, patients, and community partners.

Volunteer coordination Scheduling Administrative Support Customer Service Communication Calendar Management Microsoft Excel

Executive Director / Business Development

ALG Senior

Aug 2018 - Jun 2023 (4 years 10 months)

Oversaw daily business operations including staffing, recruiting, onboarding, scheduling, payroll coordination, compliance, and executive-level administrative functions. Managed resident accounts and budgeting while improving communication and operational organization to support customer satisfaction.

Executive Administration Staffing Payroll Coordination Compliance Support Budgeting Data Management Customer Service Team Leadership

CNA / Med Aide Supervisor

The Gardens of Roseboro

Jan 2017 - Aug 2018 (1 year 7 months)

Supervised staff scheduling and healthcare documentation, ensuring patient records were maintained accurately and operations ran efficiently. Provided clerical and secretarial support to nursing teams with a focus on compliance and quality administrative coordination.

CNA Support Staff Scheduling Documentation Control HIPAA compliance Data Entry & Compliance Team Supervision Office Management

CNA / Unit Secretary

Sampson Regional Medical Center

Mar 2016 - Jan 2017 (10 months)

Provided front-office clerical support, patient communication, data entry, and scheduling assistance in a fast-paced medical environment. Supported nursing staff with accurate administrative coordination and patient documentation.