Open to opportunities

Daniel Gilbert

@danielgilbert

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Information Technology Professional with expertise in systems support.

United States

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What I'm looking for

I am looking for a role that offers growth opportunities in IT and cybersecurity, with a focus on innovative technology solutions and a collaborative work environment.

As an Information Technology Professional, I have a strong background in systems support and administration, with a proven track record of ensuring optimal uptime and performance for critical technical systems. My experience includes managing third-party vendors, troubleshooting technical incidents, and collaborating with networking teams to maintain system security and compliance.

Throughout my career, I have successfully led the deployment of Point-of-Sale systems across multiple locations, provided technical support to end users, and managed IT projects that enhance operational efficiency. I am dedicated to delivering high-quality technical support and developing documentation that supports knowledge transfer within organizations.

Currently, I am expanding my expertise in cybersecurity as a Cybercrime Investigator while continuing to support IT infrastructure stability and security. I am passionate about leveraging my skills to contribute to innovative technology solutions and improve overall IT performance.

Experience

Work history, roles, and key accomplishments

Site Security Supervisor

Marksman Security Corporation

Sep 2024 - Present (10 months)

Supervised security operations and personnel at assigned sites. Ensured compliance with security protocols and responded to incidents.

Security Operations Security Protocols Incident Response Risk Assessment Surveillance Access Control Report Writing Team Leadership

Security Officer

Marksman Security Corporation

Sep 2023 - Present (1 year 10 months)

Maintained a secure environment by patrolling premises and monitoring surveillance equipment. Responded to alarms and investigated disturbances.

Security Patrol Security Patrols Monitoring Disturbance Investigation Public Safety Conflict Resolution Emergency Preparedness Communication

Systems Support Specialist

Century Federal Credit Union

Apr 2022 - Present (3 years 3 months)

Administered and maintained critical technical systems, ensuring optimal uptime and performance for all users. Managed third-party vendors to resolve technical issues and support infrastructure requirements.

TCP IP DNS DHCP NAT VPN Active Directory Group Policy Windows Server Hyper V VMWare VirtualBox Office 365 Exchange Windows Mac Linux iOS Android PowerShell BASH SQL ServiceNow Freshdesk

Cybercrime Investigator

OSS International

Apr 2022 - Present (3 years 3 months)

Conducted investigations into cybercrime incidents, gathering evidence and analyzing digital footprints. Collaborated with law enforcement agencies on complex cases.

Cybercrime Digital Forensics Data Analysis Incident Response Threat Intelligence OSINT Network Security Legal Compliance

IT Administrator

Seasoned Brands

Aug 2021 - Present (3 years 11 months)

Led deployment of Toast Point-of-Sale (POS) hardware and software across 15+ restaurant locations, ensuring seamless go-live operations. Provided technical support to end users across 30+ locations, resolving hardware, software, and connectivity issues in a fast paced environment.

Toast POS Connectivity Issues Office 365 Access Control

Information Systems Coordinator

Firefighters Community Credit Union

Oct 2020 - Present (4 years 9 months)

Oversaw the Credit Union’s IT infrastructure, ensuring stability, security, and compliance across all systems. Delivered high-quality technical support to over 100 employees, troubleshooting hardware, software, and network issues.

System Security Compliance Technical Support Technical Troubleshooting IT Project Management Infrastructure Managed Service Provider (MSP) Selection Technical Documentation

IT Systems Support Specialist

Genesis Financial Solutions

Oct 2019 - Present (5 years 9 months)

Provided Tier 1 & 2 technical support for end users across Windows-based environments, resolving hardware, software, and account issues. Managed user accounts, permissions, and security settings via Active Directory.

Tier 1 Support Windows Environment Account Management Active Directory Microsoft Office Suite Patch Management IT Asset Management

IT Systems Support

FuturePOS

Feb 2018 - Present (7 years 5 months)

Installed, configured, and supported Point-of-Sale (POS) systems for retail and hospitality clients, ensuring minimal downtime. Diagnosed and resolved hardware, software, and network issues, improving system reliability.

POS System Support Configuration

Education

Degrees, certifications, and relevant coursework

International Career Institute

Executive Diploma, Private Investigations

Completed a comprehensive program in private investigations, covering advanced techniques and methodologies for executive-level investigative work. Gained expertise in various aspects of private investigation, including legal frameworks and ethical considerations.

Portage Lakes Career Center

Certificate, Network Computer Technology

Obtained a certificate in Network Computer Technology, focusing on the fundamentals of computer networking and system administration. Developed practical skills in network setup, troubleshooting, and maintenance.