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Daniel Cardenas

@danielcardenas

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Experienced Customer Success Manager enhancing engagement and retention.

Panama

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am an experienced Customer Success Manager with a proven track record in enhancing customer engagement, onboarding, and retention. My expertise lies in utilizing Salesforce CRM to align cross-functional teams, ensuring optimal results for clients across Latin America. I have successfully developed automation workflows that significantly increased retention rates and improved client satisfaction.

Throughout my career, I have demonstrated my ability to manage complex supply chain logistics and operations, ensuring seamless project execution and compliance. My multilingual communication skills allow me to effectively engage with diverse clients, fostering strong relationships and driving product improvements. I am passionate about leveraging technology to enhance customer experiences and am committed to continuous learning and professional growth.

Experience

Work history, roles, and key accomplishments

R&D Operations & Technical Lead

Innovasea

Dec 2020 - Dec 2024 (4 years)

Led global deployments and operations for a tech-driven aquaculture firm delivering AI-based biomass tracking solutions. Acted as a bridge between engineering, field ops, and executive leadership.
•Acted as key liaison for C-suite, support, and R&D teams—gathering field feedback to improve hardware and software integration.

Customer Success Management Salesforce CRM Customer Onboarding Technical Support Workflow Automation Customer Engagement Retention Communication

Office Manager

Open Blue Sea Farms

Feb 2017 - Dec 2020 (3 years 10 months)

Managed supply chain logistics, ensuring compliance and accuracy in shipping and customs processes. Supported project managers in delivering high-quality deployments for aquaculture infrastructure, optimizing operational efficiency.

Supply Chain Logistics Project Management Compliance Management Inventory Management Team Coordination Operations Management Process Optimization

Office Manager

Open Blue Sea Farms

Feb 2017 - Dec 2020 (3 years 10 months)

Managed supply chain logistics, ensuring compliance and accuracy in shipping and customs processes. Supported project managers to deliver high-quality deployments for aquaculture infrastructure.

Supply Chain Logistics Project Management Compliance Management Inventory Management Customs

Reservations Executive

Exclusive Traveler Club

Mar 2016 - Oct 2016 (7 months)

Maximized client satisfaction by managing customer service and booking management for premium travel packages. Collaborated with teams to optimize workflows and reduce service delays, enhancing overall service efficiency.

Customer Service Upselling Workflow Optimization Team Collaboration Communication Problem Solving Time Management

Reservations Executive

Exclusive Traveler Club

Mar 2016 - Oct 2016 (7 months)

Maximized client satisfaction by managing customer service and booking management, while optimizing upsell opportunities for premium travel packages.

Customer Service Upselling Workflow Optimization Communication Skills Problem Solving

Operations Manager

ClubVentos

Jun 2015 - Feb 2016 (8 months)

Enhanced guest experience by managing team logistics and product shipments in a hospitality setting. Improved operational efficiency through staffing roster optimization and vendor relationship management.

Logistics Operations Management Team Leadership Process Improvement Communication Problem Solving

Operations Manager

ClubVentos

Jun 2015 - Feb 2016 (8 months)

Enhanced guest experience by managing logistics and product shipments in a hospitality setting. Improved operational efficiency through staffing roster optimization and vendor relationship management.

Logistics Team Coordination Communication Skills

Culinary Operations Coordinator

Royal Caribbean International

Dec 2012 - Feb 2014 (1 year 2 months)

Supported culinary operations by managing budgets, procurement, and crew coordination onboard Oasis-class vessels, contributing to seamless execution of culinary services.

Budget Management Procurement Support Operations Team Management Quality Assurance Communication Skills Problem Solving

Culinary Operations Coordinator

Royal Caribbean International

Dec 2012 - Feb 2014 (1 year 2 months)

Supported culinary operations onboard Oasis-class vessels by managing budgets, procurement, and crew coordination. Contributed to seamless execution of culinary services in a high-pressure environment.

Budget Management Procurement Pressured Environment Team Collaboration Communication Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

César Ritz Colleges

Swiss Higher Diploma, Culinary Arts & Restaurant Management

2010 -

Swiss Higher Diploma in Culinary Arts & Restaurant Management, focusing on the principles of culinary arts, restaurant management, and operational excellence in the hospitality industry.