Ivan Castillo Ortega
@ivancastilloortega
Project management analyst at DELL Technologies who coordinated 20–30 concurrent client projects.
PanamaWhat I'm looking for
At DELL Technologies, I coordinated 20–30 concurrent projects for clients in the U.S. and Canada, tracking milestones, deliverables, and project closures. I helped improve processes and contributed to reducing operational errors and turnaround times.
As an Order Management Specialist at DELL Technologies, I managed purchase orders using Salesforce and order management systems, monitored workflows, and trained team members on systems and procedures. I also resolved complex order and audit issues with cross-functional teams.
Earlier, I supported customers and operations at National Car Rental / Alamo Rent A Car, EGS – Verizon Wireless, and Royal Caribbean Cruises. From 2023 to 2025, I managed administrative and operational projects, logistics coordination, and problem resolution independently.
Experience
Work history, roles, and key accomplishments
Independent Project & Operations Management
Self Employed
Jan 2023 - Jan 2025 (2 years)
Managed administrative and operational projects, logistics coordination, and problem resolution. Prioritized tasks, optimized workflows, and handled multiple responsibilities independently.
Coordinated 20–30 concurrent projects for U.S. and Canada clients, ensuring schedule adherence and quality standards. Served as primary point of contact for clients and internal stakeholders, tracked milestones, and supported process improvements.
Managed purchase orders for products, services, and solutions using Salesforce and order management systems. Monitored workflows to maximize accuracy, productivity, and quality, and trained team members on systems and procedures.
Customer Service Agent
National Car Rental / Alamo Rent A Car
Jun 2016 - Mar 2020 (3 years 9 months)
Managed daily office operations, customer service, and contract processing. Supervised staff and ensured compliance with service and quality standards.
Customer Service & Technical Support Agent
EGS – Verizon Wireless
Oct 2013 - Apr 2016 (2 years 6 months)
Provided customer service and basic technical support for mobile services. Resolved customer issues efficiently while ensuring high satisfaction levels.
Supervised casino operations and staff in international environments. Ensured compliance with operational protocols and prepared management reports.
Casino Croupier
Royal Casino at the Marriott Hotel
Oct 2004 - Apr 2008 (3 years 6 months)
Direct contact with the customer. Complied with all casino protocols.
Education
Degrees, certifications, and relevant coursework
Universidad Latina de Panamá
Studies in Finance and Banking, Finance and Banking
Pursued studies in Finance and Banking.
Instituto Richard Newman
High School Diploma, Accounting
Earned an Accounting High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
PanamaAuthorized to work in
Salary expectations
Job categories
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