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Ricardo Grant

@ricardogrant1

Senior Technical Program Manager at SOTI, delivering cloud migrations with zero production rollbacks and validating AI-powered enterprise assistants.

Panama

Message

At SOTI, I lead cloud infrastructure and internal platform transformation programs across more than 100 enterprise environments, partnering with AWS Solutions Architects and Cloud Engineering. Our migrations achieved 100% success with zero production rollbacks while maintaining uninterrupted service.

I also partnered with Product, Engineering, Cloud, and Technical Support to validate and support adoption of two AI-powered enterprise assistants, defining production use cases and evaluating product and technology trade-offs. Earlier, at SSA Marine MIT, I led implementation of a mission-critical Terminal Operating System that reached 95% Day-1 operational readiness with zero revenue-impacting production incidents.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Program Manager

Current

SOTI

Jul 2022 - Present (4 years 2 months)

Leads large-scale cloud infrastructure and internal platform transformation programs across 100+ enterprise environments, achieving 100% successful migrations with zero production rollbacks. Partners with AWS Solutions Architects and Cloud Engineering teams to govern infrastructure modernization and capacity strategy.

Operations Project Coordinator (Systems Implementation)

SSA Marine MIT

Jun 2017 - Jun 2022 (5 years)

Led enterprise implementation of a mission-critical Terminal Operating System (TOS) supporting 200+ users, achieving 95% Day-1 operational readiness with zero revenue-impacting production incidents. Directed cross-functional business transformation programs across Operations, IT, Finance, Customer Service, and Customs, reducing billing discrepancies by 40%.

Terminal Operating Systems UAT Change Management Governance Deployment Planning Cross functional Coordination Data Driven Scheduling and Reporting Operational Controls

Operations Coordinator

Norton Lilly International

Jul 2016 - May 2017 (10 months)

Improved port call efficiency by 20% by leading a digital workflow transformation and standardizing documentation and clearance processes. Managed Panama Canal Transit Readiness Program, delivering 98% on-time transit execution through cross-functional coordination.

Digital Transformation Process Standardization SOP Development Compliance Management Cross functional Coordination Risk Management

Operations Team Leader

C. Fernie & Co S.A.

Dec 2013 - Apr 2016 (2 years 4 months)

Increased execution efficiency by 30% across multiple ports by implementing governance models, performance tracking, and risk management practices. Directed complex maritime operations across ports and offshore STS locations, improving vessel turnaround by 18% and achieving 98% schedule reliability.

Governance Frameworks Performance Monitoring Risk Management Process Improvement Workflow Standardization Operational Reporting Stakeholder Alignment

Regional Business Development Manager

Wireless Traders Panama

Jun 2012 - May 2013 (11 months)

Drove LATAM growth strategies, delivering 15% margin improvement through strategic partnerships and solution positioning.

Business Development Strategic Partnerships Solution Positioning LATAM Markets

Technical Support Specialist / Account Executive

Dell

May 2007 - Jun 2012 (5 years 1 month)

Directed regional technical transformation programs, increasing enterprise pipeline by 35% through analytics-driven, technology-enabled sales strategies. Built foundational technical program and stakeholder management experience supporting enterprise accounts across LATAM.

Technical Support Account Management Sales Strategy Analytics Stakeholder Management Enterprise Accounts