Open to opportunities

Daniel Bokolo

@danielbokolo

Customer Care Representative and SEO content writer who resolves customer issues and delivers clear, deadline-ready content remotely or onsite.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can resolve issues quickly, communicate professionally, and contribute to client success—ideally combining service support with content or operational coordination in a collaborative team.

I’m a detail-oriented Customer Care Representative with strong “client communication” and “call handling” skills, built through hands-on support at Guaranty Trust Bank. I assisted customers with inquiries, guided them through service processes, resolved issues both onsite and remotely, and maintained professional, courteous communication to build positive relationships.

In parallel, I’ve created and edited SEO content for websites and digital platforms, communicating with clients to understand their needs and delivering work within deadlines while maintaining quality standards. I also bring a technical foundation from computer hardware maintenance experience—handling system troubleshooting and supporting hardware/software installations—so I’m comfortable learning quickly, solving problems, and contributing positively to team goals.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Guaranty Trust Bank

Nov 2022 - Dec 2025 (3 years 1 month)

Assisted customers with inquiries and provided support on banking services, resolving issues both onsite and remotely. Maintained professional communication and guided customers through service processes.

Customer Support Banking Service Inquiries Complaint Resolution Client Communication Issue Resolution (Onsite Remote)Data Entry Microsoft Office Time Management

SEO Content Writer & Editor

Glodikany International Limited

Jan 2020 - Aug 2022 (2 years 7 months)

Created and edited online content for websites and digital platforms while communicating with clients to understand content needs. Delivered work within deadlines while ensuring quality standards and meeting client requirements remotely.

SEO Content Writing Content Editing Client Communication Requirements Gathering

Computer Hardware Maintenance Intern

Davids Tech Services

Dec 2016 - Sep 2019 (2 years 9 months)

Resolved technical issues with computer systems and performed occasional maintenance on electronic devices. Assisted with system troubleshooting and supported hardware and software installations.

System Troubleshooting Hardware installation Installation Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

Southern Nigeria Institute of Innovative Technology (SNIIT)

National Diploma, Computer Hardware Technology

2014 - 2016

Completed a National Diploma focused on computer hardware technology, including majoring in electronic devices such as computer systems. Studied both the theory and practical aspects of maintaining and repairing faulty devices.