Emem Essien
@ememessien4
Customer Service and IT Support professional delivering empathetic solutions and high customer satisfaction.
NigeriaWhat I'm looking for
I’m a customer-focused professional with experience in banking support, client relations, and service delivery. I provide frontline support for account inquiries and transactions, resolve complaints efficiently, and educate customers on banking products and digital services to improve user experience.
I’ve also supported customers through remote roles, including managing digital content while maintaining accuracy and quality, and handling customer inquiries and feedback across social media platforms. In each role, I focus on timely responses, conflict-free resolution, strong communication, and accurate record-keeping to maintain high satisfaction.
Before this, I worked as an IT Support Specialist, providing technical support and translating complex solutions into simple, customer-friendly guidance. Currently pursuing an M.Sc. in Public Health, I bring analytical thinking and empathy to every service interaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Keystone Bank
May 2025 - Present (1 year 1 month)
Provided frontline customer support for account inquiries, transactions, and service-related issues while resolving complaints with professionalism and empathy. Educated customers on banking products and digital services, maintaining accurate records and compliance with banking policies.
Content Uploader
Klaracon
Feb 2024 - Apr 2025 (1 year 2 months)
Managed and uploaded digital content, ensuring accuracy and quality standards in a fast-paced environment. Responded to internal requests, resolved content-related issues, and collaborated with cross-functional teams to meet deadlines and improve workflow efficiency.
Customer Support & Social Media
Brandleep
Aug 2024 - Jan 2025 (5 months)
Handled customer inquiries and feedback across social media platforms, responding promptly to resolve complaints and improve customer satisfaction. Monitored customer interactions to identify trends and strengthen customer relationships through consistent engagement.
IT Support Specialist
Sifax Group
Sep 2023 - Jul 2024 (10 months)
Provided technical support to staff, resolving issues that affected productivity with timely and effective service. Communicated complex solutions in a simple, customer-friendly way while maintaining professionalism when handling user complaints and requests.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Master of Science (M.Sc.) in Public Health, Public Health
2025 -
Currently pursuing an M.Sc. in Public Health at Ahmadu Bello University (2025–present).
University of Uyo
Bachelor of Science (B.Sc.), Microbiology
2017 - 2023
Completed a B.Sc. in Microbiology at the University of Uyo (2017–2023).
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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