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Damilola Oyadeyi

@damilolaoyadeyi

Message

Customer-focused service professional skilled in complaint resolution and CRM-driven operations.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can use CRM skills, complaint resolution, and clear communication to improve satisfaction and streamline processes.

I am a customer-focused professional with over two years of hands-on experience in customer service, complaint resolution, and client relationship management. I consistently maintained 100% data accuracy while managing high-volume inquiries and records using Microsoft Excel and Google Workspace.

In my roles I resolved customer complaints via phone and in-person, streamlined service protocols to reduce response time by 15%, and supported operations with front-line administrative tasks and organized record keeping. I also created customer-centric content as a web and blog writer to reduce inbound support requests and improve user experience.

I hold a BSc.Ed in English and certifications in Customer Complaint and Management and Copywriting for Conversion. I bring strong communication, empathy, CRM proficiency, and multitasking abilities to fast-paced teams focused on excellent customer outcomes.

Experience

Work history, roles, and key accomplishments

Record Keeper & Administrative Support

Obanliku Local Government

Provided front-line administrative support and maintained organized, secure records storage while assisting in development of customer service procedures to improve service delivery.

Records Management Documentation Procedural Documentation Google Workspace Data Integrity Calendar Management

Cashier & Customer Service Rep

Prospect Investment Limited

Managed 500+ customer records with 100% accuracy and processed transactions while resolving complaints, improving response time for authorized personnel by 15% and maintaining high customer satisfaction.

Customer Service Complaint Resolution Microsoft Excel CRM Systems Cash Handling Data Entry Phone Support Multitasking

Web Content Writer

PaullineWeb Solutions

Crafted client-focused web content and researched audience concerns to improve user experience and deliver solution-oriented articles for clients.

SEO Research Audience Research Copywriting UX Writing Internet Research Client Communication

Blog Writer (Intern)

Specialat

Managed customer communication via blog comments and social media, created customer-centric content that reduced inbound support requests and fostered brand loyalty.

Content Writing Social Media Customer Engagement FAQ Creation Collaboration Copywriting