Abigail Forbes

As a Verizon chat agent, I mastered customer service skills, delivering personalized interactions and exceeding performance metrics. I developed tailored solutions for customers, enhancing their satisfaction and loyalty.

In my role as a Hotel Reservation Agent, I communicated effectively with diverse clients, enhancing their booking experience. I utilized Microsoft tools for documentation and provided personalized recommendations.

In this role, I enhanced my communication skills by engaging with customers of various age groups through chat and voice. I maintained detailed records of interactions and utilized Microsoft Excel and Word for documentation.

As a pharmacy data clerk, I processed payments, handled invoicing, and performed data entry while providing excellent customer service. My attention to detail and dedication to precision helped ensure efficient pharmacy operations.

Activities and societies: Honor Roll Student for all five years of high school, held various leadership roles including Class Monitor, Student Council Representative, and Deputy Head Girl.

Throughout my high school journey, I have consistently engaged with all the positive contributors around me, taking the initiative to spend extra time with my teachers to deepen my knowledge and understanding. This commitment not only aided in my own personal growth but also in supporting my fellow students to excel academically.

During my college experience, I have gained valuable insights that have greatly impacted my life. One important lesson learned is the importance of effective time management. Additionally, I have come to understand the power of good communication in improving situations.