Dania Cruz
@daniacruz
Sales Development Representative with a proven track record in revenue growth.
What I'm looking for
As a Sales Development Representative with over 5 years of experience, I have excelled in sales, customer service, and technical support across various sectors, including telecommunications, hospitality, and manufacturing. My bilingual proficiency in English and Spanish enhances my ability to communicate effectively with clients, driving revenue growth and optimizing sales processes.
Throughout my career, I have consistently exceeded sales targets, achieving a conversion rate of 45% at Koodo Mobile and a 40% target at Allied Global. My commitment to coaching and mentoring fellow agents has led to improved performance and increased conversion rates. I am passionate about leveraging my expertise to innovate and streamline operations for sustained business success.
Experience
Work history, roles, and key accomplishments
Fiber Optic Technician
Splice Right
Aug 2023 - Nov 2024 (1 year 3 months)
Expert in fiber optic installations, splicing, and troubleshooting. Skilled in site surveys and ensuring optimal network performance and reliability.
Quality Control Technician
Brooklyn Bottling Corp
Jan 2023 - Aug 2023 (7 months)
Ensured compliance with quality standards through routine inspections and product testing. Collaborated with production teams to implement process improvements, enhancing product consistency.
Sales Script Developer & Lead Generation
Insigne Creative
Jan 2023 - May 2023 (4 months)
Developed custom sales scripts for small businesses to enhance conversion rates and improve customer engagement. Implemented data-driven prospecting methods to streamline lead qualification processes.
Sales Development Representative
Allied Global
Sep 2018 - Feb 2021 (2 years 5 months)
Sales Development Representative with over 5 years of experience in sales, customer service, and technical support. Achieved a 40% conversion rate target and promoted to Sales Coach, assisting fellow agents in improving their performance through tailored strategies.
Outbound Sales Representative
Koodo Mobile
Mar 2018 - Sep 2018 (6 months)
Consistently maintained a high conversion rate of 45% while specializing in consultative selling. Guided customers toward the best mobile plans and upsold additional services, ranking in the top 10% of sales reps.
Customer Service & Technical Support Representative
Allied Global
Mar 2015 - Sep 2018 (3 years 6 months)
Provided bilingual customer support, assisting with account management and technical troubleshooting. Achieved high customer satisfaction scores and developed efficient troubleshooting protocols.
Education
Degrees, certifications, and relevant coursework
Dania hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
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