Open to opportunities

Dania Cruz

@daniacruz

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Sales Development Representative with a proven track record in revenue growth.

Honduras

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What I'm looking for

I am looking for a role that fosters growth, innovation, and collaboration.

As a Sales Development Representative with over 5 years of experience, I have excelled in sales, customer service, and technical support across various sectors, including telecommunications, hospitality, and manufacturing. My bilingual proficiency in English and Spanish enhances my ability to communicate effectively with clients, driving revenue growth and optimizing sales processes.

Throughout my career, I have consistently exceeded sales targets, achieving a conversion rate of 45% at Koodo Mobile and a 40% target at Allied Global. My commitment to coaching and mentoring fellow agents has led to improved performance and increased conversion rates. I am passionate about leveraging my expertise to innovate and streamline operations for sustained business success.

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Experience

Work history, roles, and key accomplishments

Fiber Optic Technician

Splice Right

Aug 2023 - Nov 2024 (1 year 3 months)

Expert in fiber optic installations, splicing, and troubleshooting. Skilled in site surveys and ensuring optimal network performance and reliability.

Fiber Optic Installation Troubleshooting FSAI Leap Connections Pedestal Jobs Technical Skills Problem Solving

Quality Control Technician

Brooklyn Bottling Corp

Jan 2023 - Aug 2023 (7 months)

Ensured compliance with quality standards through routine inspections and product testing. Collaborated with production teams to implement process improvements, enhancing product consistency.

Quality Control Compliance Documentation Process Improvement

Sales Script Developer & Lead Generation

Insigne Creative

Jan 2023 - May 2023 (4 months)

Developed custom sales scripts for small businesses to enhance conversion rates and improve customer engagement. Implemented data-driven prospecting methods to streamline lead qualification processes.

Sales Scripting Lead Generation Cold Calling Customer Engagement

Sales Development Representative

Allied Global

Sep 2018 - Feb 2021 (2 years 5 months)

Sales Development Representative with over 5 years of experience in sales, customer service, and technical support. Achieved a 40% conversion rate target and promoted to Sales Coach, assisting fellow agents in improving their performance through tailored strategies.

Sales Coaching Cold Calling CRM Tools

Outbound Sales Representative

Koodo Mobile

Mar 2018 - Sep 2018 (6 months)

Consistently maintained a high conversion rate of 45% while specializing in consultative selling. Guided customers toward the best mobile plans and upsold additional services, ranking in the top 10% of sales reps.

Consultative Selling Customer Retention Upselling Sales Strategy

Customer Service & Technical Support Representative

Allied Global

Mar 2015 - Sep 2018 (3 years 6 months)

Provided bilingual customer support, assisting with account management and technical troubleshooting. Achieved high customer satisfaction scores and developed efficient troubleshooting protocols.

Technical Troubleshooting Customer Satisfaction Account Management