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Adan Zelaya

@adanzelaya

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Sales representative at 123Loadboard who managed leads in Salesforce, conducted outbound sales, and met KPI targets.

Honduras

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At 123Loadboard, I conducted outbound sales, managed leads in Salesforce CRM, scheduled follow-ups, and met KPI targets.

At Vivint, I managed customer accounts through Salesforce and Genesys, resolving billing and technical issues and coordinating technician visits. At Hair Transplant Clinics, I qualified leads, scheduled appointments, and maintained customer follow-up.

At Google Nest and Comcast, I provided technical support, documented cases, and helped resolve customer issues. I’ve also supported customer retention, cold calling, and appointment setting for U.S.-based companies.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Hair Transplant Clinics

Qualified leads, scheduled appointments, updated CRM records, managed calendars and maintained customer follow-up.

Lead Qualification Appointment Scheduling CRM Management Calendar Management Customer Follow up

Sales Representative

123Loadboard

Conducted outbound sales, managed leads in Salesforce CRM, used Orum, RingCentral, Slack and Microsoft Teams, documented customer interactions, scheduled follow-ups and met KPI targets.

Salesforce Orum RingCentral Slack Microsoft Teams Outbound Sales Lead Management CRM documentation Scheduling KPI Performance

Technical Support

Google Nest

Provided bilingual support, documented cases, used Google Workspace, collaborated with internal teams and resolved smart home device issues.

Bilingual Support Google Workspace Case Documentation Collaboration Smart Home Devices

Customer Retention Specialist

Vivint

Managed accounts through Salesforce and Genesys, resolved billing and technical issues, coordinated technician visits and maintained complete customer documentation.

Salesforce Genesys Cloud Account Management Billing Resolution Technical Support Customer Documentation