At AtoB, I support customer and business development processes in a remote B2B environment, managing interactions, follow-ups, scheduling, and account information. I coordinate activities across the customer journey and support consistent customer experience and operational execution.
At TravelPass Group, I provided inbound support to customers in the United States and Canada and developed and delivered training for new hires and existing employees. I also mentored team members, contributing to a 10%–15% improvement in sales conversion.
Across roles at Simplex Group, Priceline, CenturyLink / KM2 Square Solutions, and TracFone Wireless / Allied Global, I supported clients with onboarding, travel services, billing, and technical issues. I’ve also coordinated process documentation and customer support across fast-paced, client-facing environments.
