Dan Angelo Vicente

Documented detailed test cases covering positive and negative scenarios for thorough software test coverage. Collaborated with cross-functional Agile teams to ensure continuous and efficient software testing within sprint cycles. Conducted comprehensive end-to-end and functional testing to validate system integrity, requirements, and user expectations.

Documented product specifications, system functionalities, workflows, and technical requirements for both back-office operations and front-end user experiences. Created detailed user stories to define feature requirements, ensuring clarity for developers and aligning with business objectives. Developed user manuals and guides for both admin users (back-office) and end-users (front-end), outlining

Led cross-functional Agile teams to successfully deliver multiple IT projects on time and within budget by ensuring efficient planning and execution. Facilitated Agile ceremonies, including sprint planning, stand-ups, and retrospectives, to enhance communication, collaboration, and team alignment. Managed project scopes, resources, and timelines, developing detailed plans to guide team efforts and

Provided high-level executive support to CEO by managing calendars, scheduling meetings across time zones, and organizing virtual team briefings. Screened and responded to high-priority emails, drafted correspondence, and prepared presentations, proposals, and documents. Acted as a liaison between executives and stakeholders, clients, or internal teams.

Provided day-to-day administrative support to executives and teams, including managing emails, calendars, travel bookings, and internal communications. Managed client and team communications via email, Slack, and Zoom, scheduled meetings, prepared agendas, and distributed minutes. Utilized project management tools like Trello, Notion, and Monday to track and manage tasks.

Provided administrative support, including calendar management, documentation upkeep, and task tracking via Trello and ClickUp. Acted as liaison between clients and internal teams, managing email communications, follow-ups, and coordinating deliverables. Created and maintained CRM records using GoHighLevel, and supported client onboarding workflows.

Created and optimized informative content for a gaming company's support website, ensuring clarity, consistency, and SEO effectiveness. Maintained style guides and design documentation to uphold cohesive information and interaction design. Developed user guides and managed repositories for gaming hardware and software drivers.

Studied core concepts in information technology, including software development, database management, and network administration. Gained practical skills in applying technology solutions to business problems.