Open to opportunities

Melvin Hipolito

@melvinhipolito

Message

Experienced virtual assistant with strong leadership and analytical skills.

Philippines

Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my organizational skills.

I am a dedicated professional with extensive experience as a virtual assistant, specializing in business operations and team leadership. My journey has equipped me with a diverse skill set, including client communication, project management, and quality assurance. I thrive in dynamic environments where I can contribute to team success and streamline processes.

Throughout my career, I have successfully led teams, monitored performance metrics, and implemented quality assurance processes. My experience spans various industries, including education and operations, where I have developed and documented standard operating procedures, created impactful presentations, and managed recruitment processes. I am passionate about leveraging my skills to drive efficiency and support organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Editorial Assistant

Current

TechDay

Mar 2025 - Present (3 months)

Responded to inquiries from PR agencies, marketing staff, and external companies regarding press releases, bylines, and article corrections. Maintained the company database/CRM (Jax) by approving images and emails, and accurately selecting regions for article publications.

CRM Database Management Image Editing Photoshop SOP Development Social Media Management Content Creation Research Competitor Analysis

Team Leader

Course Hero

Nov 2021 - Jun 2025 (3 years 7 months)

Monitored team and individual KPIs to ensure SLAs were met, tracking attendance, performance, and scorecard metrics. Coached team members, addressed work-related concerns, and documented processes to streamline operations for improved efficiency.

KPI Tracking SLA Management Data Analysis Spreadsheets Canva Project Management Quality Assurance

Operations Assistant

General Contractors National

Dec 2023 - Jan 2025 (1 year 1 month)

Provided comprehensive support to the CEO and Partners in daily business operations, overseeing the tasks and performance of virtual sales representatives through team collaboration platforms. Maintained and updated the company database and CRM system (Jobnimbus).

Operations Support CRM Management Database Management SOP Development Contract Creation Payroll Processing Collections Recruitment Financial Reporting

QA Specialist

Course Hero

Jul 2020 - Nov 2021 (1 year 4 months)

Developed and implemented quality assurance processes for new projects, communicating with clients via Slack/Zoom for weekly and monthly reporting. Collaborated with other departments on new project initiatives.

Quality Assurance Client Communication Slack Zoom)Cross Functional Collaboration Implementation Reporting Data Analysis

Mathematics and Research Teacher

University of the Assumption

Jun 2017 - Mar 2020 (2 years 9 months)

Developed lesson plans, presentations, and assessment tools using Microsoft Word, Excel, and PowerPoint. Taught Senior High School Mathematics courses and Quantitative Research, focusing on experimental design, data analysis, and data presentation using SPSS software.

Lesson planning Curriculum Development Microsoft Office Assessments Research Instruction Data Analysis SPSS Tutoring Mentoring

Education

Degrees, certifications, and relevant coursework

Don Honorio Ventura State University

Master of Education, Mathematics

Pursued a Master of Education in Mathematics, deepening knowledge in advanced mathematical concepts and pedagogical approaches. Focused on enhancing teaching methodologies and curriculum development.

Colegio de San Juan de Letran

Bachelor of Secondary Education, Mathematics

Grade: Magna Cum Laude

Completed a Bachelor of Secondary Education in Mathematics, achieving Magna Cum Laude honors. Gained comprehensive knowledge in mathematics education, preparing for a career in teaching.