Ogunronbi Anuoluwapo
@ogunronbianuoluwapo
I’m a detail-driven Virtual Assistant who improves customer experiences through efficient operations and sales support.
What I'm looking for
I bring about 2 years of experience as a Virtual Assistant and customer service professional, focused on delivering exceptional support, accurate execution, and on-time completion with precision. I thrive in fast-paced, virtual environments where I follow established procedures while making smart, efficiency-driven improvements.
I’m skilled in administrative and operational excellence—managing calendars and timezone-aware scheduling, supporting data management and report writing, and coordinating calls and appointment logistics. I also strengthened monitoring processes to help teams quickly identify materials needing restock, keeping day-to-day operations running smoothly.
On the customer and revenue side, I’ve provided outstanding service while building trust, including contract support and meaningful upsell results (achieving 40% upsell). I partner with sales and marketing efforts to reach leads, build and maintain pipelines, and use email marketing tools to grow customer engagement and support business growth.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
Design Bricks Home and Properties
Apr 2021 - Feb 2022 (10 months)
Provided customer service and processed orders for multiple clients, contributing to a reported 40% upsell. Coordinated incoming and outgoing client calls, maintained customer satisfaction for retention, and supported sales/marketing initiatives to build pipeline.
Education
Degrees, certifications, and relevant coursework
Tai Solarin University of Education
Bachelor of Science, Social Studies
Activities and societies: Relevant trainings/certifications included Customer Relation Management (CRM), leadership/management, QA/QC, business growth & management, startup management, partnership liaison, and operations support.
Earned a Bachelor of Science in Social Studies from Tai Solarin University of Education in Ijebu-Ode.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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