Lisa Chinah

With over three years of experience in customer service, sales, and executive support, I thrive in fast-paced environments and deliver results through effective communication, attention to detail, and calm problem-solving under pressure. I specialize in managing high call volumes, exceeding KPIs, and building lasting client relationships across the beauty and real estate industries.

As an Executive Assistant, I streamline administrative processes, manage schedules, and provide vital support to executives to drive organizational efficiency. I’ve handled complex domestic and international travel for executives, reducing travel costs by 20% through effective vendor negotiations, and I’ve planned corporate events (annual conferences and team-building retreats) with up to 500 participants and a 95% satisfaction rating.

I’ve also managed the calendars of 3 C-level executives, coordinating over 150 meetings and appointments per month to ensure seamless scheduling and time management. I improved executive communication by creating and managing a centralized email system, reducing email clutter by 40% and response times by 30%, while handling sensitive and confidential information with discretion and a focus on data security and compliance.

In sales and customer-facing roles, I’ve used targeted marketing strategies to reach potential buyers and showcase properties effectively, then supported clients with accurate market analysis and confident negotiations. I increased lead generation through a client referral program that contributed to 25% growth in sales volume, managed a portfolio of over 200 customer accounts with timely follow-ups, and improved complaint resolution time by 20% through proactive, personalized support.