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Dana Anderson

@danaanderson1215

4+ years Customer Care at HomeAdvisor (Angi). Skilled in high-volume calls, issue resolution, and training for HomeAdvisor and Angie’s List.

United States

Message

What I'm looking for

I'm looking for a customer support, client access, or healthcare administration role where I can resolve complex issues, support people with empathy, maintain accurate records, and contribute to better team processes.

Over my four years as a Customer Care Specialist at HomeAdvisor (Angi), I’ve developed strong skills in delivering exceptional service across a wide range of customer needs. I was part of an elite Flex team, managing both inbound and outbound calls for HomeAdvisor and Angie’s List, while also supporting special projects across multiple departments.

I’m known for my dedication to customer satisfaction, quick problem-solving, and ability to build positive relationships. My adaptability helped me thrive during the company’s merger, where I contributed to process improvements and helped train new team members.

I’m now looking for my next opportunity in customer service or sales support where I can continue growing while delivering outstanding client experiences.

Experience

Work history, roles, and key accomplishments

Flex Team – Homeowner Customer Care

HomeAdvisor (Angi)

Mar 2017 - Feb 2021 (3 years 11 months)

Managed high-volume inbound calls and multi-channel communications, resolving billing, service, contractor, and account issues. Documented interactions in CRM systems and assisted in training new team members.

CRM Salesforce Customer Service De escalation Billing Account Management Training Process Improvement Microsoft Office Data Entry

5th & 6th Grade Passport Team Lead

Colorado Ski Country

Sep 2015 - Feb 2016 (5 months)

Provided top-notch customer service and correspondence for parents, teachers, and ski areas regarding the passport program. Managed the expansive school database, First Class Program Vouchers, and application process, while supervising a team of 3 and maintaining 5 MagiCard printers and inventory.

Customer Service Database Management Team Supervision Inventory Management Correspondence Program Coordination

Ski & Ride School Admin Supervisor

Loveland Ski Area

Jan 2013 - Feb 2015 (2 years 1 month)

Managed high-volume phone and front desk operations. Coordinated scheduling, lesson bookings, instructor assignments, and equipment rentals. Processed applications, maintained confidential records, and trained staff.