Farouk Afolabi

I've delivered high-impact customer support at Inizio Engage across phone, email, live chat, and social media, resolving account access, billing, service disruption, and product-usage issues in SLA-driven environments.

At CVS, I supported residents, homeowners, and board members with account management, maintenance requests, assessments, payments, and community policies. I also coordinated with property managers and vendors, supervised team members, and handled accounts receivable and bookkeeping tasks.

Previously at Art-Sci Lab, I entered and validated more than 2,000 records weekly at 99.9% accuracy, improved database retrieval efficiency by 25%, and helped automate data-entry work to reduce manual time by 20%.

Across customer service roles, I've resolved more than 90% of inquiries on first contact, mentored new hires, and used Salesforce, Zendesk, CRM workflows, reporting tools, and clear documentation to deliver accurate, empathetic service.