Open to opportunities

Damilola Okedun

@damilolaokedun

Message

I resolve customer issues across phone, email, and chat support channels.

Nigeria

Message

What I'm looking for

I'm seeking global remote customer service or virtual assistant opportunities where I can support customers across phone, email, and chat, manage records and administrative tasks, and contribute across time zones.

I've supported customers at MTN Nigeria, Kimsteph Gold Ltd, and Central Research & Diagnostic Laboratory, handling inquiries, records, appointments, reports, and operational documentation. At MTN Nigeria, I handled 80+ customer inquiries daily and resolved billing, network, and service-related concerns through phone support.

I'm experienced in email, chat, and phone support, ticket management, CRM systems, escalation handling, SLA compliance, customer retention, and omnichannel service. My B.A. in English Language and experience in teaching and early childhood education strengthen my communication and relationship-management approach.

Experience

Work history, roles, and key accomplishments

Current

Early Childhood Educator

Current

Goodly Heritage Kiddies Center

Sep 2024 - Present (1 year 11 months)

Strengthened communication and relationship-management skills.

Communication Skills Relationship Management Early Childhood Education

Administrative & Customer Support Officer

Central Research & Diagnostic Laboratory

Sep 2022 - Aug 2024 (1 year 11 months)

Managed front-desk communications and customer interactions. Scheduled appointments and maintained organized records.

Customer Service Appointment Scheduling Record keeping Documentation

English Language Teacher

Easyway International College

Jan 2022 - Aug 2022 (7 months)

Delivered instruction and provided constructive feedback.

Teaching Feedback

Virtual Assistant

Kimsteph Gold Ltd

Dec 2020 - Jan 2022 (1 year 1 month)

Managed customer inquiries through email and chat support channels. Coordinated schedules, appointments, and administrative activities.

Email Support Chat Administrative Support Scheduling Reporting

Professional Development

Self-Directed Training

Jan 2020 - Nov 2020 (10 months)

Completed self-directed training in customer service, virtual assistance, and remote collaboration tools. Developed foundational knowledge of Zendesk and Intercom.

Customer Service Virtual Assistant Remote Collaboration Zendesk Intercom

Customer Care Representative

MTN Nigeria

Sep 2017 - Dec 2019 (2 years 3 months)

Handled 80+ customer inquiries daily via phone support, resolving billing, network, and service-related concerns. Maintained accurate customer records and escalated complex issues for timely resolution.

Customer Service Phone Support Ticket Management CRM Systems Escalation Management Problem Solving