Open to opportunities

Jessie Bills

@jessiebills

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Dedicated professional with over 5 years in customer service.

Nigeria

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What I'm looking for

I am looking for a role that values communication and empathy, offering opportunities for growth and development.

I am a dedicated and articulate professional with over 5 years of experience in customer service, caregiving, and education. My strong verbal communication skills and empathetic listening abilities allow me to engage effectively with clients, ensuring their needs are met with care and professionalism. I thrive in remote work environments, equipped with a stable internet connection and a quiet workspace, which enhances my productivity and focus.

Throughout my career, I have successfully managed various roles, including freelance caregiving, where I provided compassionate care to children and elderly clients. My experience as a Customer Service Assistant honed my ability to handle inquiries and complaints while promoting products and services to increase customer retention. I am confident in my ability to multitask and manage rejections, always striving to achieve set goals.

Experience

Work history, roles, and key accomplishments

Current

Freelance Caregiver / Nanny

Current

Self Employed

Jan 2019 - Present (6 years 5 months)

Provided compassionate care to children and elderly clients, managing schedules and emotional needs. Handled client communication with professionalism and empathy, creating trusting relationships while demonstrating reliability and multitasking under pressure.

Caregiving Client Communication Empathy Reliability Multitasking Time Management

Customer Service Assistant

Local Business

Jan 2018 - Mar 2019 (1 year 2 months)

Assisted customers with inquiries and complaints in-person and by phone. Promoted products and services, increasing customer retention while maintaining a calm and persuasive tone in all interactions.

Customer Service Problem Solving Communication Relationship Building Time Management Persuasion

English Tutor & Preschool Assistant

Private Daycare

Jan 2016 - Jan 2018 (2 years)

Taught English to children aged 4–8 through fun and structured lessons. Communicated effectively with parents, maintaining a caring and educational environment.

Teaching Communication Classroom Management Relationship Building

Education

Degrees, certifications, and relevant coursework

High Tree College

Senior Secondary School Certificate

Completed the Senior Secondary School Certificate (WAEC) at High Tree College, focusing on foundational education and skills necessary for further studies.

Lagos State University

Bachelor of Science

Pursuing a Bachelor of Science degree at Lagos State University, engaging in various academic and extracurricular activities to enhance learning and personal development.