Damilola Odumosu

I am a dedicated and proactive customer-obsessed professional with over 5 years of experience in user success and client services. My journey has been marked by a commitment to enhancing user experiences and delivering swift resolutions. I excel at managing multiple communication channels and providing exceptional support, ensuring that every customer interaction is positive and productive.

Throughout my career, I have demonstrated strong communication skills and a passion for innovation and collaboration. At Rogers Communications, I served as the first point of contact for unresolved user issues, where I effectively addressed customer inquiries and provided personalized recommendations. My previous role at Access Bank PLC in Nigeria allowed me to significantly increase customer satisfaction ratings and retention rates through effective problem-solving and relationship-building.

I believe in continuous learning and adapting to meet user needs, which has driven my success in various roles. My technical proficiency with customer messaging platforms and my ability to work collaboratively with teams have been key to my achievements in enhancing customer experiences and operational efficiency.