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Chioma Ogbonna
@chiomaogbonna
I am a Customer Success Officer based in Nigeria
NigeriaWhat I'm looking for
Over 5+years experience providing customer support, improving customer -client relationships based on customer satisfactions.
Experience
FRCurrent
As a customer care representative working with Hicolumn i make sure every delivery is shipped out in time with accurate delivery details, Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met,Assist communications with carriers when issues arise Ensuring customer’s queries and complaints are resolved within SLA.
FPI joined Fidelity Bank Plc, as a customer care representative to help their walk in customers with onboarding with all e-channel platforms, answered all inquires about the banks products and services, made sure procedure regarding financial and customers information are not breached and data misused
XNI joined Xgo Nigeria as a Call Centre Representative to help customers with troubleshooting problems with their accounts, provide them with updates about their loans and also discuss payment plans.
Tech stack
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Availability
Looking for a job
Location
NigeriaAuthorized to work in
United States
Canada
United Kingdom
India
IrelandSocial media
Skills
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