Elizabeth Uzondu
@elizabethuzondu
Dynamic professional with a strong foundation in customer service and sales.
What I'm looking for
I am a dynamic and adaptable professional with a strong foundation in customer service, administrative support, and sales. My experience spans several years in customer success roles, where I have consistently delivered exceptional service and support to clients. I pride myself on my attention to detail and organizational skills, which have enabled me to enhance customer satisfaction and drive operational efficiency.
In my most recent role as a Customer Success Officer at Branch International Financial Company Limited, I led the collections department and developed strategies that significantly improved debt recovery rates. My ability to utilize data analytics has streamlined operations and boosted team productivity, ensuring a seamless customer experience. I am currently pursuing a Master of Management at Crandall University, which further enhances my skills and knowledge in management and organizational behavior.
Experience
Work history, roles, and key accomplishments
Customer Success Officer
Branch International Financial Company Limited
Jun 2017 - Jan 2025 (7 years 7 months)
Provided exceptional customer support via email, phone, and chat, ensuring timely resolution of loan-related issues. Led the collections department, developing strategies to improve debt recovery and enhance customer satisfaction.
Assistant Banking Officer
First Bank Nigeria Limited
Nov 2012 - Oct 2015 (2 years 11 months)
Responded to outbound calls and resolved inquiries, enhancing customer satisfaction. Marketed bank products and designed telemarketing campaigns that increased client retention and product uptake.
Administrative Assistant
Talent West Africa Limited
Aug 2007 - Sep 2007 (1 month)
Welcomed visitors and managed phone calls and emails. Handled invoicing and conducted inventory checks to maintain stock levels, ensuring a positive experience for clients.
Education
Degrees, certifications, and relevant coursework
Crandall University
Master of Management, Management
2025 -
Bowen University
Bachelor of Sociology, Sociology
2006 - 2010
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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