HHHamilton Henshaw
@hamiltonhenshaw
Dedicated customer service professional with over 5 years of experience.
CanadaWhat I'm looking for
I am a dedicated and results-driven customer service professional with over 5 years of experience in the banking and fintech sectors. My journey began with a Bachelor of Science degree in Human Anatomy from the University of Calabar, which equipped me with a strong foundation in analytical thinking and problem-solving. I have since transitioned into customer service roles, where I have honed my skills in enhancing customer satisfaction and driving sales growth.
Currently, I work as a Customer Success Specialist at Hamilton, a peer-to-peer marketplace platform, where I collaborate with team members to improve service quality and drive sales. My previous role as a Sales Representative allowed me to engage with customers effectively, promoting financial products and achieving sales targets. I pride myself on my ability to understand customer needs and provide tailored solutions, ensuring a positive experience for every client.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Akagha
Jan 2024 - Present (1 year 4 months)
In my role as a Customer Success Specialist at Akagha, I engage with customers to promote financial products, achieving sales targets and driving revenue growth. I utilize effective communication strategies to understand customer needs and provide tailored solutions.
Customer Service Personnel
Hamilton
Jan 2024 - Present (1 year 4 months)
As a Customer Service Personnel at Hamilton, I collaborate with team members to drive sales growth and improve service quality. I provide exceptional customer support through online chat platforms, resolving inquiries and enhancing customer satisfaction.
Customer Service Representative
Polaris Bank
Apr 2019 - Jan 2023 (3 years 9 months)
As a Customer Service Representative at Polaris Bank, I handled customer inquiries and complaints, ensuring timely and effective resolution to enhance customer loyalty. I processed transactions and provided accurate information regarding banking services.
Education
Degrees, certifications, and relevant coursework
UDUdemy
Certificate, Virtual Assistance
2024 -
Completed a Virtual Assistant Certificate program, gaining skills in administrative support, communication, and task management.
UCUniversity of Calabar
Bachelor of Science, Human Anatomy
2011 - 2015
Studied Human Anatomy as part of the Bachelor of Science degree program, focusing on the structure and function of the human body.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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