JMJosue Mejia
@josuemejia
Proactive tech support specialist with extensive customer service experience.
HondurasWhat I'm looking for
I am a proactive and organized individual with a strong background in customer service and technical support. My journey began with a Bachelor degree in Science and Letters, followed by technical training in microcomputers. Over the years, I have honed my skills in sales, negotiations, and personnel management, allowing me to excel in various roles.
Throughout my career, I have worked as a Customer Service Agent and Sales Representative, where I managed accounts and resolved customer issues using command-line tools and specialized software. My freelance experience as a Photos and Magazines Editor on Fiverr has further enhanced my technical skills, enabling me to create professional logos and banners. Currently, I am a Tech Support Specialist, where I assist bilingual customers with their tech-related issues, ensuring they receive the best possible service.
Experience
Work history, roles, and key accomplishments
Tech Support Specialist
uTest
Jan 2023 - Present (2 years 4 months)
Tested beta software and mobile apps across various devices, providing detailed reports on findings to management as per agreements.
Sales Executive
Pastelería Reyna Isabel
Jan 2010 - Present (15 years 4 months)
Responsible for driving sales and managing customer relationships, contributing to the growth of the business through effective sales strategies.
Customer Experience Agent
Altia Smart City Honduras
Feb 2021 - Apr 2024 (3 years 2 months)
Assisted bilingual customers with tech-related issues, including hardware installation and troubleshooting, enhancing customer satisfaction.
Photos & Magazines Editor
Fiverr
Jan 2017 - Jan 2023 (6 years)
Edited logos, banners, and pictures using office and open-source software for various clients, ensuring professional quality and timely delivery.
Customer Service Agent
Allied Global
Apr 2015 - Apr 2016 (1 year)
Managed customer accounts and orders using command-line tools and specialized GUI software. Provided troubleshooting for common internet issues and networking devices.
Education
Degrees, certifications, and relevant coursework
Universidad Pedagógica Nacional Francisco Morazán
Diploma, English Language
2009 - 2010
Diploma in English as a Second Language.
Zeus Ingles y Computacion
Technician, Microcomputers
2008 - 2009
Technician and Programmer on microcomputers.
Instituto Tecnológico Sampedrano
Bachelor of Science and Letters, Science and Letters
2007 - 2008
Bachelor degree on Science and Letters.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Website
x.com/Mr_Tobar_HNJob categories
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