Daisy Nyakerario

I am an accomplished Virtual Assistant and operations professional with over 18 years of experience in operations management, customer service, and executive support. I excel at administrative tasks, calendar and email management, client communication, project coordination, and online research, consistently delivering accurate results in remote settings.

As Operations Manager at Mizadi Investment Ltd, I oversaw daily business operations, negotiated vendor contracts, coordinated training, and implemented workflow improvements that increased revenue by 20% and reduced operational costs by 15%. In my prior career at Kenya Airways I trained and mentored crews, led teams as Acting Senior Flight Attendant, and earned the Service Hero Award for customer service excellence.

I bring strong organizational skills, a track record of process optimization, and a collaborative yet independent work style. I am committed to supporting executives and teams to meet business goals, improve efficiency, and maintain high standards of service.