Open to opportunities

Vyetty Muturi

@vyettymuturi

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Dedicated virtual assistant with strong customer support skills.

Kenya

Message

What I'm looking for

I am seeking a role that values collaboration, offers growth opportunities, and allows me to leverage my organizational skills.

I am a dedicated virtual assistant with a proven track record in customer support and project management. My experience includes managing complex schedules, optimizing travel arrangements, and ensuring high client satisfaction through effective communication and problem-solving. I pride myself on my ability to handle sensitive information with discretion and maintain a high level of professionalism in all interactions.

Throughout my career, I have successfully implemented task automation and utilized CRM tools to enhance efficiency and accuracy in my work. My role at African Leadership Accelerator allowed me to develop strong organizational skills while supporting multiple clients. Additionally, my internship at Excelerate provided me with valuable insights into project coordination, where I contributed to a significant increase in volunteer engagement and streamlined communication across teams.

Experience

Work history, roles, and key accomplishments

Virtual Assistant and Customer Support

African Leadership Accelerator (ALX)

Jan 2025 - Feb 2025 (1 month)

Managed a busy calendar, handled email communications with a high satisfaction rate, coordinated travel bookings, and implemented task automation using CRM tools. Conducted online research and maintained confidentiality while providing personalized virtual assistant services.

Calendar Management Email Communication CRM Tools Online Research Data Entry Confidentiality Travel Coordination Time Management

Service Desk Job Simulation

Datacom

Jan 2025 - Jan 2025 (0 months)

Completed a job simulation focused on IT support, enhancing communication skills and resolving critical issues under pressure. Diagnosed a network outage affecting multiple clients, improving incident resolution times significantly.

IT Support Incident Management Communication Skills Problem Solving Customer Satisfaction Analytical Skills Crisis Management Time Management Technical Troubleshooting

Operations Job Simulation

Goldman Sachs

Jan 2025 - Jan 2025 (0 months)

Participated in a job simulation for an Operations Analyst role, analyzing financial data and collaborating with teams to resolve operational issues while applying best practices in risk management and compliance.

Financial Analysis Operations Management Risk Management Regulatory Compliance Team Collaboration Problem Solving Data Analysis Communication Skills

Remote Project Management Intern

Excelerate

Dec 2024 - Jan 2025 (1 month)

Supported project planning and coordination for a global initiative, achieving high task delivery rates and enhancing volunteer engagement through performance analysis and effective communication.

Project Planning Coordination Performance Analysis Communication Stakeholder Management Time Management Reporting Team Collaboration Problem Solving

Administrative Assistant

Big Picture Learning Kenya

May 2022 - Sep 2023 (1 year 4 months)

Performed administrative tasks to ensure efficient operations, coordinated training sessions, and revamped mentorship programs, resulting in increased participant satisfaction and reduced processing times.

Mentorship Interviewing Time Management Communication Problem Solving Team Collaboration