Open to opportunities

Miriam Gitahi

@miriamgitahi

Message

I am an operations professional specializing in bookings, team coordination, and exceptional customer service.

Kenya

Message

What I'm looking for

I seek an operations or executive support role in aviation or customer-focused teams where I can streamline bookings and flight operations, lead remote teams, and grow into broader operational management within a collaborative, problem-solving culture.

I am an operations professional with hands-on experience managing charter bookings end-to-end, creating daily flight routings, generating quotations, and liaising with crew, ground staff, agents, and fuelers to maintain operational control and support emergency responses. I have led and coached remote teams of 40+ on data labeling and satellite mapping, contributed to reporting and flight safety oversight, and consistently improved customer experience through effective problem-solving.

I hold a BSc in Civil Aviation Management and have training in Artificial Intelligence; I work with Microsoft Office and aviation management systems and I focus on organized, detail-oriented execution to keep workflows efficient and clients satisfied.

Experience

Work history, roles, and key accomplishments

Current

Commercial Operations Officer

Current

SafariLink Aviation

Dec 2022 - Present (2 years 8 months)

Managed charter bookings from inquiry to completion and created daily flight routings while liaising with crew, ground staff and fuelers to maintain operational control and support emergency responses.

Operational Controls Emergency Response Microsoft Office

Hostess

Pride Inn Paradise

Sep 2022 - Dec 2022 (3 months)

Handled guest reservations and managed bookings across board bases, directed guests to conferences and coordinated with hotel departments to ensure smooth operations.

Customer Service Communication

Payment Agent

Equity Bank Kenya

Feb 2022 - Jul 2022 (5 months)

Delivered front-line customer service for transaction issues, conducted merchant visits to provide training and branding materials, and supported mobile payment adoption.

Customer Service Mobile Payments Reporting Relationship Management

Team Captain

CloudFactory Kenya

Jan 2021 - Jan 2022 (1 year)

Led a remote team of 40+ data labelers on satellite mapping tasks, assigning daily work and ensuring effective communication to meet project SLAs.

Remote Team Leadership Data Labeling Assignment Performance Monitoring Communication Project Coordination

Sales Representative

Varovin Company Ltd

Oct 2019 - Present (5 years 10 months)

Delivered orders directly to customers, collected payments and managed daily cash reporting while ensuring order accuracy and goods safety during delivery.

order fulfillment Customer Engagement Delivery Management Inventory Control