Open to opportunities

Daisy Bibian

@daisybibian

Message

I streamline front office operations and build positive customer experiences in busy service environments.

Kenya

Message

What I'm looking for

I'm looking for a front office, administrative, or customer service role where I can improve daily operations, support clients professionally, manage records and scheduling accurately, and contribute to customer satisfaction in a fast-paced team.

I've coordinated high-volume reception, patient appointments, confidential records, payments, and office logistics at Baraka Health Net since 2021. I help patients and visitors feel welcomed while keeping daily administrative operations organized.

My customer-facing work has delivered measurable results: I increased repeat purchases by 35% at Kyms-x-UK Collection, improved customer satisfaction by 40%, and maintained a 100% on-time delivery record. At Apex Collections Africa, I reduced non-performing accounts by 20% and consistently achieved more than 85% of monthly debt collection targets.

I've also monitored radio content, completed quality checks, managed broadcast databases, and prepared audience engagement reports at CloudFactory Kenya. I bring strong communication, record management, CRM, cash handling, reporting, and problem-solving skills to fast-paced teams.

Experience

Work history, roles, and key accomplishments

Receptionist & Administrative Assistant

Baraka Health Net

Oct 2021 - Jun 2026 (4 years 8 months)

Managed front desk operations, patient registration, and appointment scheduling while maintaining confidentiality of medical records. Processed payments, reconciled petty cash, and coordinated office supplies.

Front Desk Operations Customer Service Appointment Scheduling Data Entry Google Workspace Cash Handling Petty Cash Report Preparation

Radio Analyst

CloudFactory Kenya

Feb 2021 - Jan 2023 (1 year 11 months)

Monitored and transcribed radio content, conducted quality assurance checks, and analyzed audience engagement trends. Managed databases and prepared weekly reports.

Transcription Quality Assurance Data Analysis Database Management Report Preparation

Sales Representative & Customer Service Associate

Kyms-x-UK Collection

Apr 2020 - Jan 2021 (9 months)

Assisted customers with product selection, increased repeat purchases by 35%, and coordinated deliveries with a 100% on-time record. Managed stock inventory and prepared daily sales reports.

Customer Service Sales Inventory Management Social Media Marketing Report Preparation Data Analysis

Call Centre Agent

Apex Collections Africa

Oct 2019 - Mar 2020 (5 months)

Conducted outbound calls to recover debts, negotiated repayment plans, and updated CRM systems. Reduced non-performing accounts by 20% and consistently achieved 85%+ monthly collection targets.

Debt Collection Negotiation CRM Customer Service Data Entry Confidentiality

Brand Ambassador

Sparks Communication Ltd

Jan 2019 - Aug 2019 (7 months)

Represented company products during marketing campaigns, generated leads contributing to a 25% increase in regional sales, and collected customer feedback. Assisted with product demonstrations and activations.

Marketing Lead Generation Customer Feedback Product Demonstrations Relationship Building Data Recording