KMKavindu Mwanzia
@kavindumwanzia
Dedicated customer service representative with strong organizational skills.
KenyaWhat I'm looking for
I am a customer service representative with a solid background in administration, having reported directly to senior management. My experience has equipped me with strong communication, organizational, interpersonal, and problem-solving skills. I pride myself on my ability to handle client inquiries and resolve issues swiftly, ensuring a high level of satisfaction.
At Call Center International, I achieved a Net Promoter Score of +50 and a First Contact Resolution rate of 79%, demonstrating my commitment to excellence in service delivery. My adaptability and eagerness to learn have allowed me to manage multiple responsibilities effectively while maintaining quality and efficiency. Outside of work, I enjoy public speaking, which further enhances my communication skills.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Call Center International
May 2023 - Sep 2024 (1 year 4 months)
As a Customer Service Representative, I resolved client concerns efficiently, monitored service KPIs, and maintained strong client relationships. I achieved a Net Promoter Score of +50 and a First Contact Resolution rate of 79%, showcasing my organizational and performance tracking skills.
Medical Receptionist
One Dental & Implant Clinic
Feb 2021 - Jan 2023 (1 year 11 months)
In my role as a Medical Receptionist, I registered patients, managed escalated inquiries, and aimed for high patient satisfaction. I ensured operational continuity and optimized workflow efficiency within the clinic.
Assistant Administrator
Eminent Media Inc.
May 2019 - Oct 2020 (1 year 5 months)
As an Assistant Administrator, I managed social media accounts, conducted audience research, and optimized content for better engagement. I achieved an 85% first-call resolution rate while responding to client queries.
Education
Degrees, certifications, and relevant coursework
DUDaystar University
Bachelor's Degree, Public Relations
Bachelor’s Degree in Public Relations, focusing on communication strategies, media relations, and effective public engagement.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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