Open to opportunities

Angeline Osir

@angelineosir

Message

I am an administrative and data professional focused on client support.

Kenya

Message

What I'm looking for

I seek administrative or data roles in healthcare or tech where I can streamline operations, ensure data quality, uphold confidentiality, improve client satisfaction, and grow within a collaborative team.

I am a results-driven administrative and customer service professional with hands-on experience in front desk operations, appointment scheduling, and office management. At Sama Source I labeled, categorized, and cleaned data sets for AI model development while adhering to strict data security and confidentiality guidelines.

I excel at streamlining administrative tasks and improving client satisfaction through clear communication and attention to detail. I hold a BSc in Agricultural Economics and Resource Management and bring demonstrated reliability in fast-paced healthcare and technology environments.

Experience

Work history, roles, and key accomplishments

Data Associate

Sama Source Limited

Jan 2023 - Jun 2025 (2 years 5 months)

Labeled, categorized, and cleaned datasets for AI model development while meeting project targets and upholding data security and confidentiality standards.

Data Labeling Data Cleaning Data Security Confidentiality Team Collaboration Project Coordination

Front Office Receptionist

Ahava Medical Center

Jan 2021 - Dec 2022 (1 year 11 months)

Managed reception duties including greeting clients, scheduling patient appointments, maintaining calendars and inventory, and ensuring confidentiality of medical records.

Scheduling Record keeping Inventory Management Confidential Document Handling Customer Service Microsoft Office

Customer Service Representative

Safaricom

Jun 2020 - Dec 2020 (6 months)

Addressed customer inquiries via phone and email, documented service issues and escalated unresolved cases to maintain high customer satisfaction and first-call resolution.

Customer Support Phone Support Email Support Customer Escalation CRM Documentation Call Resolution Communication

Education

Degrees, certifications, and relevant coursework

Moi University

Bachelor of Science, Agricultural Economics and Resource Management

2016 - 2021

Grade: Second Class Honors (Upper Division)

Bachelor of Science in Agricultural Economics and Resource Management from Moi University, Kesses (September 2016–August 2021), awarded Second Class Honors (Upper Division).